Receptionist/Care Navigator

NHS; Watford; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare organization in Watford is seeking an enthusiastic receptionist to support patients in accessing services and managing queries. The ideal candidate has strong customer service and communication skills, as well as the ability to work well under pressure. Key duties include greeting patients, making appointments, and maintaining accurate patient records. Flexible working hours may be required.

Qualifications

• Ability to work in a polite, confidential and discreet manner.
• Experience in working with the general public.
• Strong IT and administration skills with high accuracy.

Responsibilities

• Greeting and directing all patients.
• Making appointments and answering queries.
• Maintaining patient database and records.

Skills

Customer service skills

Excellent communication

IT and administration skills

Job description

Sheepcot Medical Centre within North Watford PCN, has an opportunity for an enthusiastic and proactive receptionist to join our team for up to 30 hours per week. The receptionist plays a pivotal role in the experience of patients at our practice,helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Main duties of the job

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

About us

North Watford PCN is made up of three local GP Practices, Abbotswood Medical Centre, Sheepcot Medical Centre and Vine House Health Centre.North Watford PCN is a visionary, innovative, and forward-thinking organisation dedicated to transforming primary care for the better. We are passionate about delivering high-quality, patient-centred services and embracing new ideas that drive real change. By joining our team, you'll become part of a supportive, collaborative network that values professional growth, encourages creativity, and is committed to shaping the future of healthcare in our community.

Job responsibilities

Ifyou would like to find out more information about this role, please do nothesitate to get in contact with us.

Person Specification

Experience

• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
• Previous medical or healthcare receptionist experience is desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.