Receptionist/Appointment Clerk - Radiology | Mid and South Essex NHS Foundation Trust

Southend University Hospital NHS Trust; Southend-on-Sea; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare trust in Southend-on-Sea is seeking a Receptionist / Appointment Clerk to join their Diagnostic Imaging Admin Team. The role involves performing reception cover, booking specialized appointments, and providing administrative support. Candidates should have experience in a customer-facing role, excellent telephone skills, and attention to detail. This position is crucial for welcoming patients and managing queries efficiently. Applications are welcome before the closing date of December 15, 2025.

Responsibilities

• Perform specialised reception cover and booking appointments.
• Deal with queries face to face and over the phone.
• Welcome patients, visitors, and staff to the department.

Skills

Experience in a patient/customer facing role

Excellent telephone manner

Attention to detail

Ability to work accurately under pressure

High level of computer literacy

Ability to multi-task

Excellent timekeeping

Flexibility to cover absence

Flexibility to change days/hours

Job description

Thank you for your interest in the position of Receptionist / Appointment Clerk, please take time to read the job description and person specification attached.

We are looking for an individual with experience and proven skills in reception work, administration and telephone appointment centres and excellent people skills, to join our large, busy and friendly Diagnostic Imaging Admin Team. The role will include performing specialised reception cover, booking specialised Imaging appointments and administrative duties, also dealing with queries face to face and over the phone. You will be front line in meeting and welcoming patients, visitors and staff to the department and therefore you must be confident in dealing with people at all levels.

If you are interested in the role and believe you hold the qualities we require then apply today!

Please note that this role may close early dependent on number of applicants received.

No VISA sponsorship available for this role.

Desired Skills & Attributes

• Experience in working in a patient / customer facing role.
• Excellent telephone manner.
• Attention to detail.
• Work accurately and calmly under pressure.
• High level of computer literacy.
• To be able to multi-task.
• Excellent timekeeping.
• Flexibility to cover colleague absence.
• Flexibility to change days / hours if needed.

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Are you looking for an exciting role using your unique qualities, then we want to hear from you.

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

This advert closes on Monday 15 Dec 2025.