Receptionist and Administrator

Alastair Ross Medical Practice; Bolton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local GP surgery in Bolton is seeking a friendly and efficient Receptionist/Administrative Assistant to join their team. This full-time role requires excellent customer service skills and professionalism, with responsibilities ranging from patient assistance to managing appointments and medical documentation. The ideal candidate will have GCSEs in English and Maths and be Microsoft literate. The surgery offers a supportive environment focused on high-quality patient care, making it an excellent opportunity for someone passionate about patient interaction.

Benefits

Training and development opportunities

Supportive team environment

Open-door policy

Qualifications

• GCSE Grades A - C in English and Maths required.
• Must be Microsoft literate for administrative tasks.

Responsibilities

• Welcoming and assisting patients in person and over the phone.
• Booking, amending, and canceling appointments using clinical systems.
• Processing repeat prescriptions, test results, and medical documentation.
• Providing administrative support to clinicians and the practice team.
• Following all practice policies and procedures.

Skills

Customer service skills

Professionalism

Communication skills

Organizational skills

Empathy

Education

GCSE Grades A - C in English and Maths

Tools

Microsoft Office

Job description

We are seeking a friendly, reliable, and efficient Receptionist/Administrative Assistant to join our busy GP Surgery team. This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and is committed to delivering high-quality patient care.

This is a full‑time position of 37.5 hours per week, with the following working pattern:

• Monday:08:00am - 18:30pm
• Tuesday:12:30pm - 18:30pm
• Thursday:13:15pm - 18:30pm
• Friday:13:15pm - 18:30pm

Please only apply if you are able to work these fixed working hours.

Main duties of the job

We are seeking a friendly and efficient Receptionist to join our busy GP Surgery team. The main duties include:

• Welcoming and assisting patients both in person and over the telephone
• Booking, amending, and cancelling appointments using clinical systems
• Managing patient enquiries with professionalism, empathy, and strict confidentiality
• Processing repeat prescriptions, test results, and medical documentation
• Providing administrative support to clinicians and the wider practice team
• Supporting the practice in meeting QOF and BQC KPI requirements
• Referring patients to the appropriate services or specialties as needed

About us

Alastair Ross Medical Practice is a well‑established GP surgery located within Breightmet Health Centre, a modern, purpose‑built facility. Our multidisciplinary team includes four General Practitioners, one Advanced Nurse Practitioner, a Healthcare Assistant, and a Practice Nurse, all dedicated to delivering safe, patient‑centred, high‑quality care to our community. We pride ourselves on offering a welcoming and supportive environment for both patients and staff.

What We Have to Offer

• Training and development opportunities to help you grow in your role
• A supportive and friendly team environment where collaboration is encouraged
• An open‑door policy, promoting transparency, communication, and easy access to support from colleagues and management

Job responsibilities

• Greeting patients and visitors in a courteous and professional manner
• Answering telephone calls and managing appointment bookings
• Processing prescriptions, referrals, clinical letters, and samples
• Ensuring the reception area is tidy, organised, and welcoming
• Working as part of a team to support the smooth running of the practice
• Ensuring the delivery of safe, high-quality care to all patients
• Managing the amalgamation and processing of new patient records
• Following all practice policies and procedures
• Completing administrative tasks, including scanning, filing, and data entry
• Liaising with clinicians, patients, and external healthcare professionals
• Ensuring administrative work contributes to meeting QOF, BQC, and IIF KPIs

Person Specification

Qualifications

• GCSE Grades A - C in English and Maths
• Microsoft literate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.