Receptionist - Alliance Teaching Practices

The Methodist Church in Britain; Daimler Green; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

27 days' annual leave + bank holidays

Enhanced sick pay policy

NHS pension scheme

Enhanced maternity and paternity leave

Blue light discount card cost reimburs

Employee assistance network 24/7

Internal staff awards

Exclusive staff discounts

Job summary

Coventry and Rugby GP Alliance runs a GP practice seeking a receptionist to be the first point of contact for patients, visitors and callers. You triage appointment requests, direct to the right service and handle general enquiries with EMIS data entry and registrations.

The role is frontline and patient-facing, with chaperoning during consultations and routine administration tasks such as word processing and data input. NHS fabric and team environment are emphasized.

Qualifications

• GCSE level education or equivalent.
• NVQ or equivalent in administration or customer service.
• Experience using Microsoft Office and teamwork.

Responsibilities

• Greet patients, visitors and callers and direct them to the right service.
• Triage appointment requests and calls, prioritising actions.
• Check patients in on arrival and update contact details.
• Hand completed repeat prescriptions to patients.
• Process new patient registrations and changes to patient details.
• Chaperone during consultations when requested.
• Carry out general administration including EMIS data input, fax, photocopying and post.
• Collate patient data and keep reception area tidy with stocks.

Skills

Customer service

Team work

Communication

Education

GCSE level

NVQ in administration or customer service

Tools

Microsoft Office

EMIS

Job description

Receptionist post in the Reception Team of a GP practice run by Coventry and Rugby GP Alliance, one of its teaching practices. The role is the first point of contact for patients, visitors and callers, triaging appointment requests, directing people to the right service and handling general enquiries. It is a frontline, patient-facing post that also covers EMIS data entry, patient registrations and chaperoning during consultations. Fit depends on GCSE-level education, an NVQ or equivalent in administration or customer service, and experience of Microsoft Office and team working.

What the job involves

• Greet patients, visitors and callers and direct them to the right service or healthcare professional
• Triage appointment requests and calls, prioritising and taking action as required
• Check patients in on arrival, confirm their contact details and monitor flow into consulting rooms
• Hand completed repeat prescriptions to patients
• Deal with general enquiries and help resolve patient issues
• Process new patient registrations and changes to patient details
• Chaperone during consultations when requested
• Carry out administration including word processing, EMIS data input, fax, photocopying and post
• Collate patient data as directed
• Keep the reception area and doctors' rooms tidy and stocked with forms and supplies
• Maintain building security, including doors, windows and alarm
• Follow practice procedures and approved protocols, and help induct new staff

What’s required

Qualifications

• Educated to GCSE level or equivalent
• NVQ or equivalent in administration or customer service

Experience

• Experience of Microsoft Office applications
• Experience of team working

Nice to have

• ECDL or equivalent
• Customer service experience
• Working in a public reception environment
• Working with EMIS
• Previous receptionist experience
• Previous administration experience

What’s offered

• 27 days' annual leave for full-time staff, plus bank holidays
• Enhanced sick pay policy
• NHS pension scheme
• Enhanced maternity and paternity leave
• Blue light discount card cost reimbursed after probation
• Employee assistance network available 24/7 for personal and professional support
• Internal awards for staff achievements
• Exclusive staff discounts