Experienced GP Receptionist-Admin

The Methodist Church in Britain; London Borough of Bromley; Vor Ort; GBP 15.000 - 18.000; Teilzeit

Benefits dieser Stelle

NHS Pension

Standard annual leave

Opportunities for growth and progress

Annual appraisal with manager

Mandatory training and induction

Training offered in total triage

Zusammenfassung

St James's Practice is seeking a part-time receptionist and care navigator to greet patients, manage calls, and guide people to the right clinician. The role runs 20 hours a week across four weekday shifts and requires EMIS Web experience and GP practice familiarity.

The post involves handling online requests, booking and checking in patients, and supporting colleagues during absences with a patient-centred approach.

Qualifikationen

• Experience of working in a GP practice.
• Experience of using EMIS Web.
• Excellent spoken and written English.
• Strong admin and IT skills with initiative.
• Excellent organisational and time management abilities.

Aufgaben

• Answer telephone calls and face-to-face enquiries.
• Signpost patients to the appropriate healthcare professional.
• Process and monitor online requests and eConsults promptly.
• Schedule appointments and check patients in.
• Screen enquiries for doctors and medical staff.
• Clinically code and input data into patient records in EMIS Web.
• Scan documents into records and code them accurately.
• Collect and update patient details, maintaining confidentiality.
• Receive urine and blood samples and send to hospital laboratories.
• Arrange prescriptions for patients.
• Cover colleagues during absences and annual leave.
• Open and lock up the surgery following the duty rota.

Kenntnisse

Communication skills

Interpersonal skills

Admin and IT skills

Organisational skills

Time management

Empathy

Ausbildung

GP practice experience

Tools

EMIS Web

Jobbeschreibung

This is a part-time receptionist and care navigator post at St James's Practice, a GP surgery serving over 7,000 patients. The work centres on greeting patients, answering calls and face-to-face enquiries, signposting people to the right clinician and handling online requests. The post is 20 hours a week over four weekday shifts, and the holder must be able to cover colleagues' absences. Prior GP practice experience and EMIS Web use are sought, and the post starts as soon as possible.

What the job involves

• Answer telephone calls and deal with face-to-face enquiries
• Signpost patients to the appropriate healthcare professional
• Process and monitor online requests and eConsults in a timely manner
• Schedule appointments and check patients in
• Screen enquiries for doctors and medical staff
• Clinically code and input data into patient records on EMIS Web
• Scan patient documents into records and code them accurately
• Collect and update patient details, maintaining confidentiality
• Receive urine and blood samples and send them to hospital laboratories
• Arrange prescriptions for patients
• Cover colleagues during absences and annual leave
• Open and lock up the surgery, following the duty rota

What’s required

Experience

• Experience of working in a GP practice
• Experience of using EMIS Web

Skills & knowledge

• Good spoken and written communication, fluent in English
• Excellent interpersonal and customer service skills, especially under pressure
• Strong admin and IT skills, with initiative and drive
• Excellent organisational skills and time management
• Caring, empathetic manner
• Good understanding of total triage (training offered)

Nice to have

• Previous reception, admin or customer services experience
• Experience of using EMIS Web
• Experience of working in a GP practice

What’s offered

• NHS Pension
• Standard annual leave
• Opportunities for growth and progression
• Annual appraisal with manager
• Mandatory training and induction
• Training offered in total triage