Receptionist/Administrator (Allesley Village)

The Methodist Church in Britain; Coventry; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

Learning and development opportunities

Range of working patterns

Job summary

Coventry North Primary Care Network is seeking a Receptionist/Administrator for a GP practice in Allesley Village. The role focuses on processing registrations, maintaining patient records, handling appointments and calls for the clinical team.

Up to 37.5 hours per week, with potential split across staff. Candidates should have confident IT skills and GCSE English and Maths. Training and development opportunities are offered within an established training site.

Qualifications

• GCSE English and Maths at grade 9-3 or equivalent.
• Experience of working in administration, reception or customer service.
• Experience of using computerised systems and learning new ones quickly.

Responsibilities

• Process new patient registrations and maintain accurate patient information on clinical systems.
• Respond to patient enquiries face-to-face, by telephone and electronically, directing them appropriately.
• Book, amend and cancel appointments and process home visit requests.
• Contact patients on behalf of the clinical team.
• Process incoming correspondence, scanning and filing documents onto patient records.
• Undertake general administrative duties such as data entry, email, filing and correspondence.
• Communicate with patients, clinicians and other healthcare professionals and organisations.
• Support patients to access appropriate Practice and wider healthcare services.
• Maintain accurate, confidential patient records under practice procedures and information governance requirements.
• Provide a welcoming reception service to patients and visitors.
• Work flexibly across the wider practice team, providing cover where required.
• Complete mandatory training and follow policies on confidentiality, safeguarding, infection prevention and control, equality and health and safety.

Skills

Highly organised

Accurate

Computer literate

Excellent communication

Professional, patient-focused

Education

GCSE English & Maths (9–3)

NVQ Level 2/3 in Business Administration (nice to have)

Tools

EMIS or primary care systems (nice to have)

Computerised systems (general)

Job description

Receptionist/Administrator post at a GP practice in Allesley Village, advertised by Coventry North Primary Care Network. The work centres on processing new registrations, keeping patient information accurate, and handling appointments, home visit requests and calls made on behalf of the clinical team. Up to 37.5 hours a week are available, which may be split between two or more people, and the practice is an established training site. Candidates need confident IT skills and GCSE English and Maths.

What the job involves

• Process new patient registrations and maintain accurate patient information on clinical systems
• Respond to patient enquiries face-to-face, by telephone and electronically, directing them appropriately
• Book, amend and cancel appointments and process home visit requests
• Contact patients on behalf of the clinical team
• Process incoming correspondence, scanning and filing documents onto patient records
• Undertake general administrative duties such as data entry, email, filing and correspondence
• Communicate with patients, clinicians and other healthcare professionals and organisations
• Support patients to access appropriate Practice and wider healthcare services
• Maintain accurate, confidential patient records under practice procedures and information governance requirements
• Provide a welcoming reception service to patients and visitors
• Work flexibly across the wider practice team, providing cover where required
• Complete mandatory training and follow policies on confidentiality, safeguarding, infection prevention and control, equality and health and safety

Qualifications

• GCSE English and Maths at grade 9-3 or equivalent

Experience

• Experience of working in administration, reception or customer service
• Experience of using computerised systems and learning new ones quickly

Skills & knowledge

• Highly organised, accurate and computer literate
• Excellent written and verbal communication skills
• Professional, patient-focused approach

Nice to have

• NVQ Level 2 or 3 in Business Administration, Customer Service or equivalent
• Previous experience as a GP Receptionist/Administrator
• Experience of using EMIS and/or other primary care clinical systems

What's offered

• Learning and development opportunities
• Consideration of a range of working patterns