Full Time Medical Receptionist

The Methodist Church in Britain; Birmingham; Presencial; GBP 12 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Protected learning time

Continuing role development

Air-conditioned working area

Regular staff meetings

Resumo da oferta

Barbourne Health Centre in Worcester is seeking a friendly receptionist to join its reception team at a GP practice within the Worcester City Primary Care Network. You will greet patients, answer calls, direct enquiries to the right service or clinician, and manage appointments and registrations with a professional, patient-centered approach.

The role involves working 37.5 hours per week on a two-week rotating morning/afternoon pattern from Monday to Friday, with prior experience in telephone

Qualificações

• Telephone and front-line customer service experience.
• GCSE English and Maths at grade A–C.
• Reception skills required.

Responsabilidades

• Receive patients and direct enquiries to the right service or clinician.
• Triage and navigate patients to services, including signposting to the PCN Hub.
• Process same-day and future appointment requests by phone and in person.
• Register new patients and enter their data and medical records.
• Maintain building security and confidentiality.
• Provide general assistance to the practice team.

Conhecimentos

Empathy

Teamwork

Telephone skills

Computer literacy

Communication

Prioritisation

Formação académica

GCSE English & Maths A–C

Good education standard

Ferramentas

EMIS Web

Descrição da oferta de emprego

Barbourne Health Centre seeks a receptionist for its reception team at a GP practice that is part of the Worcester City Primary Care Network. The work centres on greeting patients and directing their enquiries to the right service or clinician, by phone and in person, along with appointment booking and patient registrations. Hours are 37.5 a week on a two-week morning and afternoon rota across Monday to Friday. Telephone and front-line customer service experience, and GCSE English and Maths at grade A to C, are required.

What the job involves

• Receive patients and direct their enquiries to the right service or healthcare professional
• Triage and navigate patients to services, including signposting to the PCN Hub
• Process same-day and future appointment requests by phone and in person
• Deal with visit requests
• Register new patients and enter their data and medical records
• Process change of address updates on patient records
• Operate the telephone and bleep system during and after hours
• Cover all reception positions as necessary
• Scan documents as required
• Work to practice protocols and policies, including confidentiality and a clear desk policy
• Maintain building security, including doors, windows and alarm
• Provide general assistance to the practice team and carry out other tasks allocated by managers

Qualifications

• Good standard of education
• GCSE English and Maths at grade A to C
• Reception skills

Experience

• Telephone and front-line customer service experience
• Excellent customer service skills
• Working in a team within a demanding, busy environment
• Prioritising workload
• Communicating efficiently

Skills & knowledge

• Empathy when dealing with vulnerable groups
• Caring, patient approach and good listening
• Computer literacy
• Excellent telephone manner
• Coping under pressure

Other

• Motivated team player

Nice to have

• Experience working in General Practice
• Medical terminology
• Experience of EMIS Web
• Experience of patient triage and navigation to services

What’s offered

• Protected learning time
• Continuing role development
• Air-conditioned working area
• Regular staff meetings