Practice Receptionist / Administrator - Hattersley Group Practice

The Methodist Church in Britain; Hounslow; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

30 days annual leave

NHS pension scheme

Real living wage employer

Flexible working hours

Salary sacrifice car and cycle to work

Wellbeing initiatives

NHS staff discounts

Blue Light Card

Stream pay access

Job summary

Hattersley Group Practice is seeking a Receptionist and Administrator to welcome patients, manage registrations, handle appointments and triage calls within an NHS primary and urgent care setting. The role includes processing prescriptions, test results, and general enquiries, with chaperone duties after training.

Ideal candidates will have good secondary education, strong customer service skills and familiarity with Microsoft Office and patient administration systems.

Qualifications

• Good standard of secondary education
• Demonstrable commitment to professional development

Responsibilities

• Welcome patients and visitors, directing them to the right healthcare professional or service
• Process appointment, visit and telephone consultation requests, triaging calls to clinicians
• Complete new and temporary registrations, explaining practice arrangements
• Action repeat prescriptions and provide test results on clinician advice
• Take payment and issue receipts for private services
• Answer, divert and make calls, take messages and deal with general enquiries
• Maintain the appointment system, including Choose and Book, and process post, email and fax
• File, scan and retrieve patient notes and results, and code data from consultant letters and GP notes on the clinical system
• Facilitate communication between patients, the primary care team, secondary care and other agencies
• Manage the reception area and difficult or aggressive patient behaviour
• Chaperone for general examinations following training, and summarise patient notes once trained
• Open and close the premises, and keep consulting rooms and reception area tidy and stocked

Skills

Organisational skills

Verbal communication

Written communication

Customer service

IT skills

Confidentiality

Standards & procedures

Education

Secondary education

Commitment to professional development

Tools

Microsoft Office

Booking-in system

EMIS Web

Job description

Receptionist and administrator post at the Hattersley Group Practice, run by gtd healthcare, a not-for-profit NHS primary and urgent care provider. Core work is greeting patients, directing calls and appointment requests to the right clinician, handling registrations, repeat prescriptions and clerical records. The post is a permanent full-time week, Monday to Friday, with a 10:30 start and 18:30 finish, and includes chaperoning once trained. Good secondary education and strong customer service skills decide fit; prior GP practice experience is desirable but not essential.

What the job involves

• Welcome patients and visitors, directing them to the right healthcare professional or service
• Process appointment, visit and telephone consultation requests, triaging calls to clinicians
• Complete new and temporary registrations, explaining practice arrangements
• Action repeat prescriptions and provide test results on clinician advice
• Take payment and issue receipts for private services
• Answer, divert and make calls, take messages and deal with general enquiries
• Maintain the appointment system, including Choose and Book, and process post, email and fax
• File, scan and retrieve patient notes and results, and code data from consultant letters and GP notes on the clinical system
• Facilitate communication between patients, the primary care team, secondary care and other agencies
• Manage the reception area and difficult or aggressive patient behaviour
• Chaperone for general examinations following training, and summarise patient notes once trained
• Open and close the premises, and keep consulting rooms and reception area tidy and stocked

What's required

Qualifications

• Good standard of secondary education
• Demonstrable commitment to professional development

Experience

• Dealing with the public in a busy reception or telephone environment
• Reception and clerical duties
• Microsoft applications and a computerised booking-in system

Skills & knowledge

• Excellent organisational skills
• Excellent verbal and written communication
• Excellent customer service with a polite, professional manner by phone and in person
• Good IT and word processing skills
• Strict confidentiality
• Working to set standards, policies and procedures

Other

• Working well as part of a team
• Working on own initiative, without direct supervision and under pressure
• Accurate and thorough approach to work
• Flexible across a wide variety of tasks, hours, shifts and cover at other practices, including anti-social hours
• Awareness of diversity and non-discriminatory working

Nice to have

• Experience of working in a GP practice
• Experience using EMIS Web and docman
• Experience working in an NHS service
• Experience working with clinical software
• IT or word processing qualification

What's offered

• 30 days' annual leave, rising to 32 after five years
• NHS pension scheme and flexible pension benefits
• Real living wage employer
• Flexible working hours and family friendly policies
• Salary sacrifice car and cycle to work schemes
• Wellbeing initiatives and employee assistance programme
• NHS staff discounts and a free Blue Light Card
• Access to pay during the month through Stream