Fixed-Term Receptionist - New Bank Health Centre

The Methodist Church in Britain; Manchester; Sur place; GBP 21 000 - 25 000; Plein temps

Avantages offerts par ce poste

NHS pension scheme

30 days annual leave

NHS staff discounts

Flexible working hours

Family friendly policies

Employee assistance programme

Wellbeing initiatives

Stream for on-demand pay

Résumé du poste

New Bank Health Centre in Manchester, a GP practice run by gtd healthcare, seeks a receptionist for an 18-month fixed-term contract. The role involves greeting patients, directing them to clinicians, processing appointments and triage, and registering new patients.

Working Monday to Friday, core hours 08:00 to 18:00, with options for full-time or part-time. GP experience is desirable but not essential; training and development are supported.

Qualifications

• Good standard of secondary education.
• Demonstrable commitment to professional development.

Responsabilités

• Greet patients and visitors, directing them to the appropriate clinician or service.
• Process appointment, visit and telephone triage requests.
• Register new patients and maintain accurate records.
• Handle repeat prescription requests and ensure ready for collection within 48 hours.
• Answer calls, take and relay messages, and facilitate communication between teams.

Connaissances

Communication skills

Organisation

Customer service

Confidentiality

Problem solving

Initiative

Formation

Secondary education

Outils

Microsoft Office

Word processing

Booking system

Description du poste

Receptionist post at New Bank Health Centre, a GP practice run by gtd healthcare, on an 18-month fixed-term contract. The role centres on greeting patients and visitors, directing them to the right clinician, handling appointment and telephone triage requests, and registering new patients. Serving around 6,500 patients from a purpose-built centre, the post is full-time or part‑time, Monday to Friday, within core hours of 08:00 to 18:00. Experience of a GP setting is desirable, not essential.

What the job involves

• Welcome and receive patients and visitors, directing them to the appropriate clinician or service
• Process appointment, visit and telephone consultation or triage requests, routing calls to the right healthcare professional
• Complete new patient registrations and keep accurate records
• Action repeat prescription requests, ready for collection within 48 hours
• Receive, make and divert calls and take messages
• Provide test results to patients on GP or nurse advice
• Facilitate communication between patients, the primary care team, secondary care and other agencies
• Handle post, email and fax, and file, scan and code notes and correspondence in patient records
• Manage the reception area, including difficult or aggressive behaviour and patients whose condition worsens while waiting
• Accept payment and issue receipts for private services
• Act as chaperone for general examinations if requested, after training
• Open and secure the premises, and keep consulting rooms and the reception area tidy and stocked

What’s required

Qualifications

• Good standard of secondary education
• Demonstrable commitment to professional development

Experience

• Reception, clerical or telephone work in a busy public environment
• Microsoft applications and word processing
• Computerised booking-in system
• Dealing with patients or the public
• Working as part of a team

Skills & knowledge

• Excellent organisational, verbal and written communication, and customer service skills
• Polite, professional manner in person and on the telephone
• Own initiative, problem solving and setting own priorities without direct supervision
• Strict confidentiality and non-discriminatory working
• Accuracy and thoroughness, working to set standards, policies and procedures
• Interest in learning new skills and engaging in appraisal, development and training

Other

• Working under pressure
• Liaising effectively with people and services inside and outside the practice and organisation
• Flexibility across tasks and hours, including anti-social hours, shifts and cover at other practices

Nice to have

• IT or word processing qualification
• Working in an NHS service
• Experience in a GP practice
• Working with clinical software such as EMIS, Docman or accurx

What’s offered

• Flexible pension benefits, including the NHS pension scheme
• 30 days annual leave, rising to 32 after five years' service
• NHS staff discounts, free Blue Light Card and Health Service Discounts
• Flexible working hours and policies
• Family friendly and carer policies
• Employee assistance programme
• Access to wellbeing initiatives
• Access to Stream for on-demand pay during the month