Receptionist / Care Coordinator

The Methodist Church in Britain; Bexhill-on-Sea; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Full training provided

Job summary

The Methodist Church in Britain is seeking aReception and Care Coordination Associate to join a busy GP practice in the UK. The role focuses on front-line reception and telephone support, booking appointments, signposting patients to the right service, and maintaining accurate records and scanned documents.

It is an on-site position requiring flexibility for shifts and holiday/sickness cover.

Qualifications

• GCSE 4/C or above in English and Maths.
• At least 1 year in a customer-facing reception/administration/coordination role.

Responsibilities

• Manage patient enquiries in person and by phone, booking appointments and signposting to the right service.
• Process calls, messages, home visit requests and clinical information accurately.
• Maintain and update the appointments system and patient records.
• Monitor patient arrivals so the appointments system reflects who is in the waiting room.
• Prioritise urgent requests and assist with urgent consultations when needed.
• Carry out admin tasks such as scanning, filing, photocopying and document management.
• Receive and make calls, divert calls and take accurate messages for prompt delivery.
• Open/lock premises and maintain security.
• Keep reception and waiting areas tidy and uncluttered.
• Follow policies on health and safety, infection control, safeguarding, confidentiality.
• Support the clinical team by setting up rooms, logging prescriptions and topping up supplies.
• Act as chaperone when required and assist with large clinics or events.

Skills

IT skills

Microsoft Office

Verbal & written communication

Attention to detail

Prioritisation / multitasking

Education

GCSE English & Maths (4/C) or equivalent

Tools

EMIS Web

Docman

Job description

A reception and care coordination post at a large teaching practice with 13 GPs and over 20,000 patients across two sites. The work centres on front‑line reception and telephone support, booking appointments, signposting patients to the right service and keeping records and scanned documents accurate. It is on‑site only and involves shifts from 7:30am to 6:30pm, with cover for holidays and sickness. Previous applicants are asked not to reapply.

What the job involves

• Manage patient enquiries in person and by phone, booking appointments and signposting patients to the right service
• Process calls, messages, home visit requests and clinical information accurately
• Maintain and update the appointments system and patient records
• Monitor patient arrivals so the appointments system reflects who is in the waiting room
• Prioritise urgent requests, including seeing patients without an appointment who need urgent consultation
• Carry out administrative tasks such as scanning, filing, photocopying and document management
• Receive and make calls, divert calls and take accurate messages for prompt delivery
• Open and lock up the premises and maintain security
• Keep reception, waiting areas, notice boards and leaflet dispensers tidy and free of clutter
• Follow practice policies on health and safety, infection control, safeguarding and confidentiality
• Support the clinical team by setting up rooms, logging prescriptions and topping up supplies
• Act as chaperone when requested and help with large clinics or events, including out‑of‑hours flu clinics

What’s required

Qualifications

• GCSE grade 4/C or above in English and Maths, or equivalent or demonstrable equivalent experience

Experience

• At least one year in a customer‑facing reception, administrative or coordination role with a track record of excellent service

Skills & knowledge

• Competent IT skills, including accurate data entry and record maintenance
• Microsoft Office (Word, Excel, Outlook), or the ability to become proficient quickly
• Effective verbal and written communication with patients, colleagues and external organisations
• Good attention to detail and accuracy in a busy environment
• Ability to manage competing priorities while keeping high customer service standards

Checks & eligibility

• Evidence of eligibility to work in the UK before employment starts

Other

• Able to work on‑site during required hours, as the role cannot be done remotely
• Flexibility to work shifts from 7:30am to 6:30pm and to cover holidays and sickness
• Reliable and dependable, with good attendance and punctuality
• Professional, discreet and respectful, with strict confidentiality
• Committed to safe, high‑quality care, information governance and GDPR standards
• Friendly, approachable manner with a positive attitude

Nice to have

• Experience using clinical systems such as EMIS Web or Docman
• Previous experience in a GP practice, primary care, NHS or similar healthcare setting
• Familiarity with NHS processes, referrals, appointments and patient administration
• At least one year in a customer‑facing reception role with a track record of excellent service
• Previous training in customer service, administration or healthcare administration
• Adaptable and resilient in a busy environment
• Shows initiative and supports colleagues
• Empathetic and patient‑focused

What’s offered

• Full training provided where required