Bank Receptionist - Millbrook & Mossley Medical Practice

gtd healthcare; Stalybridge, Ashton-under-Lyne; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

NHS pension

Annual leave 30 days

Living Wage employer

Flexible hours

Early pay access (Stream)

Salary sacrifice car scheme

Cycle to work

NHS discounts

Blue Light Card

Employee assistance

Job summary

The Methodist Church in Britain is seeking a Bank Receptionist cover for Millbrook and Mossley Medical Practices, via gtd healthcare. You will welcome patients, direct them to the correct clinician, and manage appointments and triage requests in a busy GP reception setting.

Experience in a GP or healthcare environment is essential; training on EMIS and Docman will be provided. Flexible shifts across two practices support staffing during busy periods.

Qualifications

• Good standard of secondary education.
• Microsoft Office experience or an IT qualification.
• Demonstrable commitment to professional development.

Responsibilities

• Welcome and receive patients and visitors.
• Direct patients to the appropriate healthcare professional or service.
• Process appointment requests, triage and telephone calls.
• Complete new patient registrations, including temporary registration.
• Handle telephone calls and take accurate messages.
• Action repeat prescription requests for collection within 48 hours.
• Provide test results to patients as advised by GP or nurse.
• Accept payments and issue receipts for private services.
• Chaperone for general examinations after training.
• Manage reception area, handle difficult behaviour and escalations.
• Deal with general enquiries and explain procedures.
• Carry out clerical work: post, email, fax, appointments, filing and scanning records.

Skills

Communication

Confidentiality

IT skills

Teamwork

Customer service

Working under pressure

Education

Secondary education

Tools

Microsoft Office

EMIS

Docman

Accurx

Job description

Bank Receptionist cover for Millbrook and Mossley Medical Practices, employed through gtd healthcare, a not-for-profit NHS-commissioned provider. The work centres on welcoming patients, directing them to the right clinician, handling appointment and telephone triage requests, and actioning repeat prescriptions. Shifts are flexible and can be picked up as preferred, covering both practices during busy periods. Prior experience in a GP practice or healthcare setting is essential, and training is given on EMIS and Docman.

What the job involves

• Welcome and receive patients and visitors to the practice
• Assist and direct patients to the appropriate healthcare professional or service
• Process requests for appointments, visits and telephone consultation or triage, directing calls to the right healthcare professional
• Complete new patient registrations, including temporary registration, and explain practice arrangements
• Receive, make and divert telephone calls and take accurate messages
• Action repeat prescription requests, ready for collection within 48 hours
• Provide test results to patients on advice from the GP or nurse
• Accept payment and issue receipts for private services
• Chaperone for general examinations if requested, after training
• Manage the reception area, difficult or aggressive behaviour, and patients whose condition worsens while waiting
• Deal with general enquiries and explain procedures
• Carry out clerical work: process post, email and fax, maintain the appointment system, and file and scan patient records

What’s required

Qualifications

• Good standard of secondary education
• Microsoft Office experience or an IT qualification
• Demonstrable commitment to professional development

Experience

• Experience of working in a GP practice or healthcare environment
• Working in a busy public reception
• Reception and clerical duties
• Using a computerised booking-in system
• Dealing with the public and patients
• Working in a busy telephone answering environment

Skills & knowledge

• Excellent organisational, verbal and written communication, and customer service skills
• Strict confidentiality
• Working under pressure, on own initiative and without direct supervision
• Good IT and word processing skills
• Flexibility, including anti-social hours, shifts and cover at other practices
• Working as part of a team

Other

• Working to set standards, policies and procedures

Nice to have

• Coding, medical secretary or summarising qualification
• Experience of working in an NHS service
• Experience with clinical software such as EMIS, Docman and accurx

What’s offered

• Flexible pension benefits, including the NHS pension scheme
• 30 days annual leave, rising to 32 after five years' continuous service
• Real Living Wage employer
• Flexible working hours and policies
• Early access to pay through Stream
• Salary sacrifice car scheme and cycle to work scheme
• NHS staff discounts and a free Blue Light Card
• Employee assistance programme