Receptionist - Alliance Teaching Practices

Coventry And Rugby GP Alliance; Coventry; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

NHS pension scheme

Enhanced maternity leave

Paternity leave

Blue Light Discounts

Employee Assistance Network

Internal Awards

Exclusive Discounts

Job summary

Coventry And Rugby GP Alliance is seeking a friendly receptionist to be the first point of contact for patients, visitors and callers. You will support appointment management, admin duties and maintain accurate information within the practice.

The role emphasises high-quality customer service, teamwork and adherence to approved protocols. Benefits include NHS pension access and enhanced leave options for eligible staff.

Qualifications

• Experience in customer service is preferred.
• Ability to triage calls and manage appointments.
• Comfort handling a variety of enquiries with sensitivity.

Responsibilities

• Greet patients, visitors and callers in a friendly, courteous manner.
• Process appointment requests and triage calls to prioritise actions.
• Distribute hand-written repeat prescriptions to patients.
• Direct patients to the appropriate service or healthcare professional.
• Assist with data collection and maintain accurate information systems.
• Follow approved practice procedures and protocols.

Skills

Customer service

Telephone handling

Front desk admin

Job description

Join our friendly GP practice as a Receptionist and become an integral part of a team committed to providing high-quality patient care and outstanding customer service. In this important frontline role, you will be the first point of contact for patients, visitors, and callers, providing a professional and welcoming service while handling a variety of enquiries with sensitivity and efficiency. Working closely with the Reception Team and wider practice staff, you will support the smooth operation of the practice through appointment management, administrative duties, and the maintenance of accurate information and monitoring systems.,

• Arrive in good time to start the session promptly and remain on the premises until allpatients have been seen and/or the session has finished.
• To meet and greet patients, members of the public and visitors in a friendly and courteousmanner
• Process appointment requests by triaging all calls, dealing sympathetically and assessingpriorities and initiating action as required.
• Hand completed repeat prescriptions to patients
• Receive, assist and direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way
• Deal with all general enquiries
• Collate patient data as directed
• Have a thorough knowledge of all practice procedures and work in accordance of approvedprotocols.
  This is an excellent opportunity for someone who enjoys working with people, thrives in a team environment, and is committed to providing outstanding patient service.
  At Coventry and Rugby GP Alliance, we pride ourselves on fostering a culture of innovation, growth, and continuous learning. As a member of our team, youll have the opportunity to work alongside talented professionals who are committed to delivering excellence and driving positive change within our industry.
  Pension Scheme: Access to the NHS pension scheme to secure your financial future.
• Enhanced Maternity Leave: We provide generous maternity leave to support new parents.
• Paternity Leave: We also offer paternity leave to allow new fathers to bond with their new-borns.
• Blue Light Discounts: Take advantage of exclusive discounts available for our staff. After probation you can make a expense claim for the price of your blue light discount card and receive full reimbursement
• Employee Assistance Network: Access support through our employee advice network for personal and professional challenges 365 days a year 24-7
• Internal Awards: We recognise and celebrate the achievements of our staff through internal awards.
• Exclusive Discounts: Benefit from a variety of discounts that enhance your overall employee experience.

We are committed to creating a supportive and rewarding work environment for all our employees.