Reception/ Admin

The Methodist Church in Britain; Sunderland; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Tools, training and personal support

Training sessions to keep skills up to

Regular appraisal and team meetings

Job summary

The Methodist Church in Britain is seeking a reception and administration assistant for a medium-sized general practice serving around 7,500 patients in Sunderland. You will be the first point of contact for patients, handling appointment requests, repeat prescriptions and record updates, by phone and in person, and covering various reception duties.

This full- or part-time role requires GCSEs in English and Maths, excellent communication, IT skills and a polite telephone manner.

Qualifications

• GCSE grade C or equivalent in English and Maths is essential.
• Proven ability to communicate clearly, both written and spoken.
• Experience of working with the general public is desirable.

Responsibilities

• Act as first point of contact for patients, handling enquiries courteously and efficiently.
• Receive patients, direct them to the right service or healthcare professional, and assist the practice team.
• Process appointment requests, including same-day and future appointments and visit requests, by phone and in person.
• Register new patients and enter data on medical records.
• Process repeat prescription requests in line with practice guidelines.
• Hand completed repeat prescriptions to patients and check names and addresses.
• Process change of address details on the computer and in medical records.
• Pull and file notes, file post in medical records and photocopy as requested.
• Cover all reception positions as necessary.
• Use the telephone and bleep system during and after hours.
• Apply practice policies and CQC guidelines and take part in audit where appropriate.
• Follow the safeguarding protocol, treat patients and visitors with dignity, and report feedback to the Practice Management Team

Skills

Communication

IT skills

Telephone etiquette

Time management

Problem solving

Interpersonal skills

Education

GCSE English & Maths

Tools

EMIS

Job description

This reception and administration post sits in the administration team of a medium-sized general practice with around 7,500 patients. The post-holder is the first point of contact for patients by phone and in person, handling appointment requests, repeat prescriptions and record updates. The role is offered as full or part time and includes covering all reception positions, telephone cover during and after hours, and building security checks. GCSE grade C or equivalent in English and Maths is essential.

What the job involves

• Act as first point of contact for patients, handling enquiries courteously and efficiently
• Receive patients, direct them to the right service or healthcare professional, and assist the practice team
• Process appointment requests, including same-day and future appointments and visit requests, by phone and in person
• Register new patients and enter data on medical records
• Process repeat prescription requests in line with practice guidelines
• Hand completed repeat prescriptions to patients and check names and addresses
• Process change of address details on the computer and in medical records
• Pull and file notes, file post in medical records and photocopy as requested
• Cover all reception positions as necessary
• Use the telephone and bleep system during and after hours
• Apply practice policies and CQC guidelines and take part in audit where appropriate
• Follow the safeguarding protocol, treat patients and visitors with dignity, and report feedback to the Practice Management Team

Qualifications

• GCSE grade C or equivalent in English and Maths
• Good standard of general education

Experience

• Experience of working with the general public

Skills & knowledge

• Excellent written and oral communication skills
• IT skills
• Clear, polite telephone manner
• Time management and the ability to work to deadlines
• Problem solving skills
• Interpersonal skills

Nice to have

• Experience of reception work
• Experience of working within general practice
• Knowledge of the EMIS IT system

What’s offered

• Tools, training and personal support to succeed in the role
• Training sessions to keep administrative, clinical and computer skills up to date
• Regular appraisal and team meetings