Receptionist / Administrator – Paediatric Emergency Department

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading NHS Trust in Manchester is seeking individuals to join their reception team. Responsibilities include managing patient information, providing outstanding customer care, and coordinating with medical staff. Ideal candidates will have experience in customer service and the ability to work independently. This role offers the opportunity to support patient care in a fast-paced environment.

Benefits

Professional development opportunities

Supportive team environment

Inclusive workplace policies

Qualifications

• Experience in customer service or public-facing roles.
• Ability to work unsupervised in a fast-paced environment.
• Attention to detail and ability to manage multiple tasks.

Responsibilities

• Record details of patient attendances accurately.
• Monitor and manage incoming ambulance and referral communications.
• Coordinate with medical staff to schedule appointments.

Skills

Excellent customer care

Accurate recording details

Monitoring incoming referrals

Tools

NHS Spine portal

OneResponse System

Adastra System

Job description

Overview

A Vacancy at Manchester University NHS Foundation Trust.

We are looking to recruit two members to join our Reception team. As part of our team this post carries responsibility for the smooth running of the Paediatric Emergency Department. This includes working unsupervised, providing excellent customer care to our patients and their families. Ensuring all information received is inputted accurately.

Responsibilities

• Accurately record details of new and follow up attendances on HIVE.
• Use the NHS Spine portal, to access information as required.
• Monitor incoming ambulances, via the OneResponse System.
• Monitor incoming 111 referrals, via the Adastra System.
• In liaison with Consultant medical staff, cancel and re-schedule clinics.
• Email documentation to GP Surgeries, wards and departments as required by the medical/nursing team, ensuring adherence to the Caldicott Guidelines.

Organisation and Benefits

MFT is one of the largest NHS Trusts in England with a turnover of over £3bn and is on a scale that supports a wide range of opportunities. We are creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. We’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

What to expect

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Diversity Matters - Note that the original text used an emphasis tag; this refinement preserves content but uses only permitted tags.

MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [e-mail].

We’re looking forward to hearing from you!

This advert closes on Tuesday 16 Sep 2025