Receptionist/Administrator - Emergency Department | Mid and South Essex NHS Foundation Trust

Southend University Hospital NHS Trust; Chelmsford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A prominent NHS trust in Chelmsford is seeking Receptionists/Administrators to work in the Emergency Department. This role involves booking patients, managing communications, and ensuring efficient patient care. Ideal candidates will be compassionate, motivated, and able to work flexibly in a busy environment. The position offers opportunities for career development and requires covering shifts 24/7. Interested candidates should apply before December 21, 2025.

Benefits

Flexible working opportunities

Access to training and development

Support for career progression

Qualifications

• Enthusiastic, compassionate, and hardworking person.
• Ability to book patients and ambulances accurately.
• Ability to work flexibly in a 24/7 environment.

Responsibilities

• Book patients and ambulances into the Lorenzo computer system.
• Maintain effective communication with patients and relatives at all times.
• Identify patients needing immediate treatment and notify nursing staff.

Skills

Communication skills

Compassion

Motivation

Ability to work under pressure

Tools

Lorenzo computer system

Job description

Position Overview

The Emergency Department at Broomfield Hospital is looking to recruit Receptionists/Administrators to work on the front desk.

This is an opportunity to work in a fast paced environment at the front of patient care, within a busy Emergency Department.

Ideally you will be an enthusiastic, motivated, compassionate and hardworking person to be the face of the Emergency Department and often the first point of contact for patients entering the department.

Key Responsibilities

• Book patients and ambulances into our Lorenzo computer system.
• Answer the telephone and take down messages accurately.
• File notes and other documentation.
• Create patient attendance episodes ensuring all data is entered timely and accurately.
• Identify/monitor patients in the waiting area who need immediate treatment/assessment and notify nursing staff.
• Work using your own initiative within departmental protocols.
• Maintain effective communication with patients and relatives at all times, including times of distress.

Shift Pattern & Working Hours

Flexible working is available to enable our services to provide care seven days a week, 24 hours a day; therefore a shift pattern to cover a 24hr 7 day a week service is required, which will include bank holidays and night shifts.

• Earlies: 07:00-14:30, 08:00-16:00
• Lates: 14:30-22:00, 16:00-00:00
• Nights: 22:00-07:00

About Mid and South Essex NHS Foundation Trust

Mid and South Essex NHS Foundation Trust is one of the largest trusts in the country, serving a population of 1.2 million people with a workforce of approximately 15,000.

We work together, in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.

Why Join Us

From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Experience is important but so is outlook – if you are dynamic, forward-thinking, and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Additional Information

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

This advert closes on Sunday 21 Dec 2025