Receptionist/Administrator | Chesterfield Royal Hospital NHS Foundation Trust

Chesterfield Royal Hospital NHSFT; Heanor; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare provider in Heanor is looking for a temporary part-time receptionist/administrator for 9 months. The role includes managing reception tasks, processing patient requests, and supporting healthcare teams. Candidates should have GCSEs in Maths and English, basic IT skills, and experience dealing with the public. This position offers access to training opportunities and wellness initiatives.

Benefits

NHS pension

Training and development opportunities

Wellbeing initiatives

Qualifications

• GCSE in Maths & English grade C or above required.
• Basic IT skills needed.
• Experience in a reception environment preferred.

Responsibilities

• Ensure reception is manned at all times.
• Maintain and monitor the Practice appointments system.
• Process patient requests for appointments and consultations.
• Complete reception administration in a timely manner.
• Provide clerical assistance to Practice and Trust staff.

Skills

GCSE in Maths & English grade C or above

Basic IT skills

Experience of working with the public

Knowledge of SystmOne

Job description

We are looking to employ for a temporary 9 month maternity cover receptionist/administrator to join our busy GP practice based in the Heanor area. The role is working with both the reception and business services teams.

Hours: 1 x 19.5 hours per week – Part‑Time.

Qualifications

• GCSE in Maths & English grade C or above.
• Basic IT skills.
• Experience of working with the public, preferably in a reception environment.
• Understand basic office procedures with some knowledge of SystmOne.

Responsibilities

• Ensuring reception is manned at all times.
• Maintaining and monitoring the Practice appointments system.
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
• All reception administration is processed in a timely manner.
• Processing and distributing incoming (and outgoing) mail.
• Taking messages and passing on information.
• Filing and retrieving paperwork.
• Processing repeat prescriptions in accordance with Practice guidelines.
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Clearing and re‑stock consulting rooms as required.
• Providing clerical assistance to Practice and Trust staff as required including word/data processing, filing, photocopying, diary management and scanning.
• Monitoring of stationery and other supplies.
• Dealing with clinical waste (including removal to designated area).
• Keeping the reception/office area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter.
• Note sorting, scanning and administrative duties for patients and the Practice, dealing with patient tasks and associated paperwork.
• Receiving patient monies according to the cash handling procedure.

Benefits

Our vision is to be an exceptional provider of family medicine, dedicated to our patients, and we’re on a mission to improve our community’s health and reduce inequality.

Royal Primary Care surgeries are part of Chesterfield Royal Hospital Foundation Trust and this brings the benefits of being part of a larger organisation. As well as an NHS pension, you’ll have access to training and development opportunities and a whole raft of wellbeing initiatives to look after your physical and mental health. At Royal Primary Care, your happiness is at the heart of our appraisal system, and we place great importance on everyone feeling included. You’ll have an equal say in how we look after you through access to our annual staff survey.

(Please note although this is not Agenda for Change - we do offer our employees a good package of benefits)

Additional Information

To work within the Administration team with a focus on achieving excellent patient care via the telephone and face to face. The successful candidate’s main responsibilities will be to manage the Registrations and Prescription management of a busy respite care home. Providing professional and holistic administration support for all patients who are discharged to the home ensuring a smooth and safe transition from hospital to respite to home.

Please see the attached job description for a full breakdown of the duties and responsibilities.

This advert closes on Sunday 7 Dec 2025.