Receptionist/Administrator

NHS; Isleworth; On-site; GBP 20,000 - 26,000; Full time

Job summary

A public health organization is seeking a receptionist and administrator to work 32 hours per week at their practice. Responsibilities include assisting patients personally and online, handling administrative tasks like data entry and appointment management. The ideal candidate should have good communication skills and basic IT proficiency. The position offers 4 weeks paid annual leave and an option to join the NHS pension scheme.

Benefits

4 weeks paid annual leave plus bank holidays

Option to join NHS pension scheme

Training provided

Qualifications

• Good interpersonal and communication skills.
• Able to work well with other team members.
• Enthusiastic about providing a high quality service.
• Basic IT skills.

Responsibilities

• Assist patients face-to-face, by phone, and online.
• Liaise with hospital departments and services.
• Process messages by phone, fax, and email.
• Data entry onto computers and manage appointments.

Skills

Good interpersonal and communication skills

Ability to work well with team members

Enthusiastic about providing high quality service

Basic IT skills

Education

GCSE grade A to C in English and Maths

Job description

The role involves working 32 hours per week as a receptionist and administrator in an NHS general practice surgery, Spring Grove Medical Practice, Thornbury Road Health Centre, Isleworth TW7 4HQ.

See our website: springgrovemedicalpractice.co.uk

Main Duties

• Receptionist role: assisting patients face-to-face, by phone and online; and liaising with hospital departments, interpreter services, transport services, etc.
• Administrative role: processing messages by phone, fax and email; processing repeat prescription requests; data entry onto computers; contacting patients to arrange special appointments, etc.

About Us

We are a training practice for GP registrars, clinical pharmacists, etc. Our premises consist of a spacious and quite modern health centre. 7,500 patients are registered with our practice, and there is a diverse mixture of ethnic minorities. We have 4 doctors and trainees. Our clinical software is EMIS Web (now called Optum).

Job Responsibilities

32 hours per week, spread over Monday to Friday plus plenty of overtime opportunities.

Working hours will be:

• Monday 08:00 to 12:30 and 13:30 to 17:30
• Tuesday 13:30 to 18:00
• Wednesday 08:30 to 13:30
• Thursday 08:30 to 12:30 and 13:30 to 18:00
• Friday 12:30 to 18:00

Start as soon as possible.

Benefits

• 4 weeks paid annual leave plus bank holidays
• Option to join NHS pension scheme
• Training provided

Person Specification

Knowledge and Skills

• Good interpersonal and communication skills.
• Able to work well with other team members.
• Enthusiastic about providing a high quality service.
• Basic IT skills.

Qualifications

• GCSE grade A to C in English and Maths

Experience

• Experience of assisting/serving the general public in a work environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.