Receptionist/Administrator

Bupa; Greater London; On-site; GBP 30,000; Full time

Job summary

A leading health insurance provider in the UK is seeking a dedicated Receptionist / Administrator for the Chelsea clinic. This full-time role involves providing exceptional front-of-house service to patients and supporting clinical staff with administrative tasks. The ideal candidate will have proven customer service skills, experience in administration, and strong time management abilities. The role offers a competitive salary and benefits, including health insurance and a wellness program.

Benefits

25 days holiday

Bupa health insurance

Flexible working

Interest-free annual travel loan

Wagestream access

Pension plans

Discounts at retailers

Qualifications

• Proven experience in client-focused customer service; healthcare experience is a plus.
• Previous administrative experience is preferred.
• Strong ability to manage time and adapt to different areas of support.

Responsibilities

• Welcome customers at reception and assist with appointments.
• Support clinical staff with preparing documents and client files.
• Handle day-to-day administrative tasks and document processing.

Skills

Exceptional customer service

Time management

Attention to detail

Solid computing skills

Tools

Microsoft Office

Job description

Job Description:

Receptionist / Administrator

Location: Bupa, Chelsea Clinic, London. SW10 9HS

Contract Type: Full Time, Permanent, 40 hours per week

Hours: Monday to Friday 7:45am to 4:45pm and 9.30am to 6.30pm

Salary: £29,300 + fantastic benefits

We make health happen

We are looking for a dedicated Receptionist / Administrator to join our team at the Chelsea clinic. In this role, you will provide essential front of house and back‑office support to ensure our patients receive outstanding service from entering the clinic until after they leave. The work can be fast‑paced and demanding at times, but with the support of your colleagues and team leader, you will finish each day knowing you have made a meaningful difference to every customer.

You’ll help us make health happen by:

• Work on reception, greeting customers and helping make their appointment as smooth and friendly as possible
• Supporting our clinical staff by preparing client files and scanning documents, allowing them to focus fully on patient care
• Carrying out day‑to‑day administrative tasks to keep the clinic running smoothly, including handling post, answering calls and emails, managing card transactions, processing invoices, and organising delivery notes
• Working closely with clinical colleagues to ensure client reports and correspondence are completed and sent within required timeframes

Key Skills / Qualifications needed for this role:

• Proven experience delivering exceptional, client focussed customer service in person such as in retail, hospitality, experience in healthcare is desirable but not essential
• Previous experience in an administrative role; experience in healthcare is desirable but not essential
• Strong time management skills and flexibility - you will need to adapt quickly and support different areas throughout your shift
• Excellent attention to detail, along with solid computing skills and a good understanding of Microsoft Office applications

Benefits:

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Interest‑free annual travel Loan to enable the purchase of public transport annual season tickets
• Wagestream - Have early access up to 40% of your earned wages within minutes
• Competitive Pension plans and Parental leave options as well as access to unique products such as our Menopause plan
• My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately.

Time Type: Full time

Job Area: Administration

Locations: Clinic — Chelsea