Receptionist/Administrator

Chesterfield Royal Hospital NHS Foundation Trust; Chesterfield; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading healthcare provider in Chesterfield seeks a Receptionist to manage reception duties, including patient communications and appointment scheduling. The ideal candidate will hold GCSEs in Maths and English and possess basic IT skills. Experience in a reception environment is preferred. Employees benefit from an NHS pension, training opportunities, and well-being initiatives emphasizing inclusion and staff happiness.

Benefits

NHS pension

Training and development opportunities

Well-being initiatives

Qualifications

• GCSE in Maths & English grade C or above required.
• Basic IT skills are essential for the role.
• Experience of working with the public in a reception environment is preferred.

Responsibilities

• Ensure reception is manned at all times.
• Maintain Practice appointments system efficiently.
• Process requests for appointments and consultations promptly.
• Provide clerical assistance to staff including filing and diary management.

Skills

Basic IT skills

Experience in a reception environment

Understanding of basic office procedures

Communication with the public

Education

GCSE in Maths & English grade C or above

Job description

Responsibilities

• Ensuring reception is manned at all times
• Maintaining and monitoring the Practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• All reception administration is processed in a timely manner
• Taking messages and passing on information
• Processing repeat prescriptions in accordance with Practice guidelines
• Computer data entry, data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Providing clerical assistance to Practice and Trust staff as required including word/data processing, filing, photocopying, diary management and scanning
• Dealing with clinical waste (including removal to designated area)
• Keeping the reception/office area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter

Qualifications

• GCSE in Maths & English grade C or above
• Basic IT skills
• Experience of working with the public, preferably in a reception environment
• Understand basic office procedures with some knowledge of SystmOne

Vision

Our vision is to be an exceptional provider of family medicine, dedicated to our patients, and we're on a mission to improve our community's health and reduce inequality.

Benefits

Royal Primary Care surgeries are part of Chesterfield Royal Hospital Foundation Trust and this brings the benefits of being part of a larger organisation. As well as an NHS pension, you'll have access to training and development opportunities and a whole raft of well-being initiatives to look after your physical and mental health. At Royal Primary Care, your happiness is at the heart of our appraisal system, and we place great importance on everyone feeling included. You'll have an equal say in how we look after you through access to our annual staff survey. (Please note although this is not Agenda for Change - we do offer our employees a good package of benefits)