Receptionist/Admin Support

Derbyshire Healthcare NHS Foundation Trust; Matlock; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare organization in Matlock is seeking a proactive Receptionist to be the first point of contact for patients and visitors. This role involves greeting visitors, handling inquiries, and providing administrative support to the team. Strong organizational and communication skills are essential, along with a commitment to delivering exceptional service. The position offers flexibility and a rewarding workplace environment with competitive benefits and career development opportunities.

Benefits

27 days annual leave plus bank holidays

Yearly appraisal and ongoing training

Health service discounts

Incremental pay progression

Free confidential employee assistance programme

Qualifications

• Strong organizational skills to manage tasks effectively.
• Excellent communication skills when interacting with patients and staff.
• Experience in front desk management or a related role.

Responsibilities

• Greet visitors and patients professionally.
• Handle telephone calls and inquiries efficiently.
• Provide administrative support to ensure smooth operations.

Skills

Organizational skills

Communication skills

Professionalism

Tools

Word processing

Job description

An excellent opportunity has arisen to work as a Receptionist and admin support worker at our beautiful Matlock team.

We are looking for a proactive and organized individual to serve as the first point of contact for our team ensuring visitors and patients are warmly welcomed and supported. The role encompasses a diverse range of responsibilities, offering an engaging and rewarding work environment.

Main duties of the job

Please see the attached job description for further information regarding the main duties of this job.

About us

Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of 'making a positive difference in people's lives'.

CQC rated us as 'GOOD' overall, commenting on how our colleagues "treated patients with compassion and kindness" and "felt positive and proud about working for the trust."

Benefits include:

• Commitment to flexible working where this is possible
• 27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years' service
• Yearly appraisal and commitment to ongoing training
• Good maternity, paternity and adoption benefits
• Health service discounts and online benefits
• Incremental pay progression
• Free confidential employee assistance programme 24/7
• Access to our LGBT+ network, BAME Network and Christian Network
• Health and wellbeing opportunities
• Structured learning and development opportunities

Job responsibilities

Please review the Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Key Responsibilities

• Front Desk Management
• Greet visitors and patients professionally and courteously, creating a welcoming atmosphere.
• Telephone and Inquiry Handling. Responding to telephone calls promptly, ensuring inquiries are handled with efficiency and professionalism.
• Relay messages accurately in accordance with Trust Policies and Procedures.
• Assist with administrative tasks, including room bookings, data input, and word processing, to ensure smooth ward operations.
• Provide general office support, such as filing, document preparation, and managing correspondence.
• Coordinate transportation services as needed.
• Act as a communication link between the ward and services such as Estates, Porters, and IT, reporting and following up on any issues.
• Provide support during staff absences by adapting to changing priorities and ensuring continuity of service.

Skills and Attributes Required

To excel in this role, you should:

• Possess strong organizational and communication skills.
• Demonstrate professionalism in dealing with patients, staff, and external agencies.
• Be proficient in administrative tools, such as word processing and data input.

This position offers a fulfilling experience where no two days are the same. You will play a vital role in ensuring the smooth operation of our facility and in delivering exceptional service to all visitors and staff.

Person Specification

Skills

• Communication Skills

Experience

• Front of house experience
• Previous admin experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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