Receptionist/Admin Clerk - GACU and IBD Nurse Led Service

Aneurin Bevan University Health Board; Newport; On-site; GBP 21,000 - 25,000; Full time

Job summary

A leading NHS healthcare provider in Newport is seeking a Receptionist/Admin Clerk to provide clerical support to the Gastroenterology Ambulatory Unit. Responsibilities include booking appointments and providing reception cover, while maintaining high professional standards. A good general education and computer literacy are required. Desirable candidates will have Welsh language skills. This role offers an opportunity to work in a supportive environment with flexible working options and a solid benefits package.

Benefits

Flexible working options

Extensive training and development

Occupational health support

Qualifications

• Good General Education.
• Computer literate with standard keyboard skills.
• Proficient in software packages, including Word and Excel.
• Experience with hospital patient administration system (PAS) is beneficial.
• Welsh language skills are an advantage.

Responsibilities

• Provide clerical officer support to the team and its patients.
• Ensure all appointments are booked correctly and efficiently.
• Provide reception cover and answer calls while maintaining professionalism.

Skills

Problem-solving under pressure

Self-starter

Commitment to high quality standards

Flexible to service needs

Accurate and methodical

Welsh language skills (desirable)

Education

Good General Education

Computer Literacy

Standard Keyboard Skills

Previous Medical Records experience

Proficient in Word and Excel

Job description

Receptionist/Admin Clerk - GACU and IBD Nurse Led Service

To provide a quality clerical service to the Gastroenterology Ambulatory Unit (GACU) and Irritable Bowel Disease (IBD) Nurse Led Service.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

To provide quality Clerical Officer Support to the Team and its Patients. Ensuring all appointments are booked correctly and efficiently in a timely manner in accordance with the Health Board Policies and Procedures and all documentation is updated in line with the service requirements and standards.

To provide reception cover for the service. Answering Telephone calls in an efficient and courteous manner ensuring a high level of professionalism is maintained.

About us

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Person Specification

Qualifications

• Good General Education
• Computer Literate
• Standard Keyboard Skills
• Understanding of a range of routine work procedures which would require a combination of on-the-job training and a period of induction
• Previous Medical Records experience or knowledge of the hospital patient administration system (PAS)
• Proficient in software packages including Word and Excel
• Welsh Language skills understanding, speaking, reading and writing in welsh

Skills

• Ability to work and problem solve under pressure whilst achieving targets
• Willingness to work under direction but also a self-starter
• Demonstrate a commitment to achieving high quality standards of work
• Flexible to the needs of the service, energic and determined
• Accurate/Methodical in all aspects of work
• Welsh Language Skills are desirable levels 1 to 5 in understanding ,speaking, reading and writing in Welsh

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.