Receptionist - 40 Hours

Genting Casinos UK Ltd.; Birmingham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading leisure and entertainment provider in Birmingham is seeking individuals to undertake front of house duties, ensuring exceptional customer service. Responsibilities include greeting guests, handling complaints, and maintaining the reception area. Benefits include flexible options, discounts across services, and a fun working environment. Join a vibrant team that values diversity and employee engagement.

Benefits

Online Discount portal

Flexible benefits, including extra holiday, dental insurance

Life Cover

Discounted on-site gym membership

Free on-site parking

Staff discount at various facilities

Qualifications

• Ability to meet and greet guests with excellent customer service.
• Strong problem-solving skills to address complaints quickly.
• Attention to detail for accurate billing and account handling.

Responsibilities

• Undertake front of house duties to ensure a superb customer service experience.
• Assist in dealing with guest complaints effectively.
• Maintain cleanliness in the hotel reception area.

Job description

Key Competencies

• To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
• To build a good rapport with all guests and resolve any complaints/issues quickly to maintain a high quality customer service.
• To deal with guest requests to ensure a comfortable and pleasant stay.
• To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
• To be responsible for accurate and efficient accounts and guest billing processes.
• To assist in keeping the hotel reception area clean and tidy at all times.

Benefits

• Online Discount portal
• A range of “flexible benefits”* you can pick and choose from such as: extra holiday purchase, dental insurance, Company funded Health Cash Plan, critical illness cover and travel insurance.
• Life Cover
• Numerous discounts across Resorts World Birmingham and the NEC Campus
• Discounts across the wider Genting UK brand
• Discounted on-site gym membership
• Discounted bus and rail passes with National Express
• Pension
• Uniform provided
• Employee Assistance Programme
• Free on-site parking
• Staff discount at Genting Hotel, Santai Spa, Sky Bar & Restaurant, World Bar, Sports Bar.

As we love to have fun, we run a number of Company funded engagement events for our people to get involved in each year.

We also continually looks at ways to reward and engage our employees through things like Lifestyle Vouchers, long service awards, team incentives and social fund, annual company Christmas present and Career progression through our online learning portal Genting Academy.

*subject to eligibility

Resorts World is a leisure destination owned by Genting UK Ltd. Genting owns and operates many exciting brands within the centre, including Resorts World Casino, Santai Spa, Genting Hotel, Sky Bar & Restaurant, The World Bar, The Sports Bar and a thriving meeting and events business. Located opposite the Resorts World Arena and the NEC, Resorts World is part of a busy campus that attracts millions of consumers every year to a diverse range of concerts, exhibitions and events. A vibrant destination with a beautiful lakeside location, it offers a fun and fast-paced working environment.

As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.