Receptionist

Brook Street; West Bromwich; On-site; GBP 10,000 - 40,000; Part time

Job summary

A public sector organization in West Bromwich is looking for a motivated Receptionist/Administrator to support the Probation Service. You will ensure smooth day-to-day operations and handle sensitive information. Key responsibilities include maintaining databases, handling communications, and supporting meetings. The role requires strong admin and IT skills, excellent communication, and a professional demeanor under pressure. Applicants must pass security checks and commit to equality and safeguarding policies. Join us to make a difference in the community.

Qualifications

• Must pass security and identity checks.
• Commitment to equality, inclusion, and safeguarding policies.

Responsibilities

• Maintain and update databases and case files.
• Handle communications via phone, email, and in-person.
• Provide reception cover and support meetings.
• Liaise with internal teams and external agencies.
• Support enforcement and safeguarding processes.
• Uphold confidentiality, equality, and health & safety standards.

Skills

Strong admin and IT skills (MS Office)

Great communication and organisation

Ability to handle sensitive information professionally

Calm under pressure

Flexibility for occasional evening shifts

Job description

Receptionist/ Administrator - Public sector client

West Bromwich | £12.21 per hour | Mon‑Fri, 9am‑5pm

Join a vital team making a difference in your community. We’re looking for an organised and motivated Receptionist/ Administrator to support the work of the Probation Service in West Bromwich.

In this role, you’ll help ensure the smooth running of day‑to‑day operations, working with sensitive information, supporting staff and people on probation, and maintaining accurate systems and records.

Key Responsibilities

• Maintain and update databases and case files
• Handle communications via phone, email, and in‑person
• Provide reception cover and support meetings
• Liaise with internal teams and external agencies
• Support enforcement and safeguarding processes
• Uphold confidentiality, equality, and health & safety standards

What we’re looking for

• Strong admin and IT skills (MS Office)
• Great communication and organisation
• Ability to handle sensitive information professionally
• Calm under pressure and confident dealing with the public
• Flexible, with a willingness to support occasional evening shifts

Requirements

• Must pass security and identity checks
• Commitment to equality, inclusion, and safeguarding policies

Interested in joining a team that supports safer communities?

Apply now and start your journey with the Probation Service.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex‑military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.