Receptionist

Serco Group Plc; Syston; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Training and development opportunities

Employee Assistance Programme

Wellbeing app access

Personal trainer discounts

Pension contribution

Discounts across retailers

Job summary

Leisure Solutions Community Trust (LSCT) is hiring a Receptionist at South Charnwood Leisure Centre, Syston, Leicester. You will be the first point of contact, welcoming customers and guiding them to services.

The role includes processing memberships, promoting fitness offerings, and handling cash with accuracy. This part-time position requires excellent communication, IT skills, and a proactive, adaptable approach while supporting the wider team.

Qualifications

• Minimum 6 months' experience delivering strong customer service in a customer-facing environment.
• Ability to maintain accurate records.
• Confident in the use of IT systems and Microsoft Office applications.
• The ability to stay calm under pressure and resolve customer queries effectively.
• Strong communication skills and a positive, proactive approach.
• A flexible mindset, able to adapt to different situations and support the wider team.

Responsibilities

• Provide excellent customer service face to face and over the telephone.
• Manage reception duties, ensuring smooth day-to-day operations.
• Process new memberships and manage new member enquiries.
• Promote health and fitness services and swimming lessons, and membership upgrades.
• Handle cash transactions and follow financial procedures accurately.
• Support colleagues across the team when required.
• Maintain a safe and compliant environment in line with policies and procedures.
• Build positive relationships with customers and stakeholders to deliver consistent service excellence.

Skills

Customer service

Calm under pressure

Strong communication

Flexible mindset

Tools

Microsoft Office

IT systems

Job description

At Serco, we're pleased to be recruiting on behalf of Leisure Solutions Community Trust (LSCT). Leisure Solutions Community Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Receptionist to join their team and help make a positive difference every day.

As a Receptionist, you'll be the first point of contact for customers, creating a welcoming environment and helping people access the facilities and services they need. Through excellent customer care and professional support, you'll play an important role in delivering a positive impact on communities and helping more people enjoy active, healthy lifestyles.

What you’ll do as a Receptionist

• Provide excellent customer service face to face and over the telephone
• Manage reception duties, ensuring smooth day-to-day operations
• Process new memberships and manage new member enquiries
• Promote health and fitness services and swimming lessons, and membership upgrades
• Handle cash transactions and follow financial procedures accurately
• Support colleagues across the team when required
• Maintain a safe and compliant environment in line with policies and procedures
• Build positive relationships with customers and stakeholders to deliver consistent service excellence

Minimum 6 months' experience delivering strong customer service in a customer-facing environment

• Ability to maintain accurate records
• Confident in the use of IT systems and Microsoft Office applications, with the ability to learn new software quickly.
• The ability to stay calm under pressure and resolve customer queries effectively
• Strong communication skills and a positive, proactive approach
• A flexible mindset, able to adapt to different situations and support the wider team

Location: South Charnwood Leisure Centre, Parkstone Rd, Syston, Leicester LE7 1LY Hourly Rate: £8.84 to 12.71 per hour plus excellent benefits Schedule: Permanent, part-time 21.75 hours per week, Free swimming lessons and holiday clubs for one child (50% off for additional children)

• 21 days' holiday plus bank holidays
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment

Vetting and checks:

A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed to help us identify and provide any support you may need to undertake the role effectively.