Receptionist-Erdington

Serco Limited; Birmingham; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Free gym membership for you and your 1

Free safeguarding training and DBS

Free swimming lessons for one child

21 days' holiday + bank holidays

Pension contribution match

Training and development opportunities

Employee Assistance Programme

Discounts at retailers

Moreleisure benefits

Job summary

Serco Limited, on behalf of Birmingham Community Leisure Trust, is seeking a Receptionist at Erdington Leisure Centre in Birmingham. The role involves greeting visitors, handling inquiries, and supporting daily operations to promote active, healthy lifestyles within the community.

You will manage bookings, process payments, and assist with memberships while upholding safety and service standards in a welcoming environment.

Qualifications

• Excellent customer service and communication skills.
• Experience in high-volume customer-facing environments.
• Able to learn new digital processes and use front-of-house systems.

Responsibilities

• Welcome customers and provide excellent service in person and by phone.
• Operate front-of-house systems and process payments.
• Balance daily income and assist banking procedures.
• Manage facility bookings and respond to customer inquiries.
• Promote memberships and services offered by the Trust.
• Display promotions and support marketing activities.
• Follow health and safety procedures to keep the venue welcoming.

Skills

Customer service

Communication

Computer systems

Team player

Tools

POS systems

Job description

Receptionist

Location: Erdington Leisure Centre, Birmingham B24 9H

Salary: £13.45 per hour plus excellent benefits

Schedule: Working two Sundays out of three - Shifts 6.45am - 4pm

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf of Birmingham Community Leisure Trust.

Birmingham Community Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Receptionist to join their team and help make a positive difference every day.

As a Receptionist, you'll be the welcoming face of the leisure centre, helping visitors access activities, memberships, swimming lessons and services that support healthier lives. You'll play an important role in creating positive experiences for customers while supporting the smooth day-to-day running of the facility. Your work will have purpose, helping to create a positive impact on communities and supporting a healthier future for local people.

What you'll do as a Receptionist

• Welcome customers and provide excellent customer service both in person and over the telephone.
• Operate front-of-house systems, process payments, issue receipts and follow financial procedures.
• Balance daily income and support banking processes in line with established procedures.
• Manage facility bookings and assist customers with enquiries and service information.
• Promote and sell memberships, swimming lessons and other leisure services available across the Trust.
• Support marketing activities by displaying promotional materials and helping to raise awareness of services and activities.
• Follow health and safety procedures and contribute to a safe, clean and welcoming environment for all users.

Does this sound like you?

• Excellent customer service and communication skills with the ability to build trust and positive relationships.
• Comfortable using computer systems and learning new digital processes.
• Able to remain calm and professional when working in a busy environment.
• Experience working with high volumes of customers in a customer-facing setting.
• A positive team player who takes pride in delivering great service and creating impactful solutions for customers.

What we offer

• Free gym membership for you and your immediate family
• Free safeguarding training and DBS checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 21 days' holiday plus bank holidays
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits

Vetting and checks:

This role requires a Basic DBS check, which will disclose any unspent convictions in line with the Rehabilitation of Offenders Act 1974. You will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.