Receptionist

Serco Limited; Leicester; Sur place; GBP 12 000 - 18 000; Temps partiel

Avantages offerts par ce poste

Free gym membership

DBS checks

Free swimming lessons

21 days holiday + bank holidays

6% pension contribution

Training and development opportunities

Employee Assistance Programme

Wellbeing app discounts

Retail discounts

Résumé du poste

Serco Limited is recruiting on behalf of Leisure Solutions Community Trust (LSCT) in Leicester for a Receptionist at South Charnwood Leisure Centre. This part-time role offers 21.75 hours per week with an hourly rate of £8.84 to £12.71 and a comprehensive benefits package.

You'll be the first point of contact, delivering friendly customer service, handling memberships, cash transactions, and supporting the team to promote health and fitness services while maintaining a safe, welcoming

Qualifications

• Minimum 6 months’ experience delivering strong customer service in a customer-facing environment.
• Confident in using IT systems and Microsoft Office applications.
• Ability to maintain accurate records and handle cash accurately.
• Strong communication skills and a proactive, flexible approach.

Responsabilités

• Provide excellent customer service face to face and over the telephone.
• Manage reception duties and day-to-day operations.
• Process new memberships and handle enquiries.
• Promote health and fitness services and membership upgrades.
• Handle cash transactions and follow procedures.
• Support colleagues and maintain a safe, compliant environment.
• Build positive relationships with customers and stakeholders.

Connaissances

Customer service

IT literacy

Communication

Flexibility

Record keeping

Outils

Microsoft Office

Description du poste

Location: South Charnwood Leisure Centre, Parkstone Rd, Syston, Leicester LE7 1LY Hourly Rate: £8.84 to 12.71 per hour plus excellent benefits Schedule: Permanent, part-time 21.75 hours per week

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf of Leisure Solutions Community Trust (LSCT). Leisure Solutions Community Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Receptionist to join their team and help make a positive difference every day.

As a Receptionist, you'll be the first point of contact for customers, creating a welcoming environment and helping people access the facilities and services they need. Through excellent customer care and professional support, you'll play an important role in delivering a positive impact on communities and helping more people enjoy active, healthy lifestyles.

What you’ll do as a Receptionist

• Provide excellent customer service face to face and over the telephone
• Manage reception duties, ensuring smooth day-to-day operations
• Process new memberships and manage new member enquiries
• Promote health and fitness services and swimming lessons, and membership upgrades
• Handle cash transactions and follow financial procedures accurately
• Support colleagues across the team when required
• Maintain a safe and compliant environment in line with policies and procedures
• Build positive relationships with customers and stakeholders to deliver consistent service excellence

Does this sound like you?

• Minimum 6 months’ experience delivering strong customer service in a customer-facing environment
• Ability to maintain accurate records
• Confident in the use of IT systems and Microsoft Office applications, with the ability to learn new software quickly.
• The ability to stay calm under pressure and resolve customer queries effectively
• Strong communication skills and a positive, proactive approach
• A flexible mindset, able to adapt to different situations and support the wider team

What we offer

• Free gym membership for you and your immediate family
• Free safeguarding training and DBS checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 21 days’ holiday plus bank holidays
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment

Vetting and checks

A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed to help us identify and provide any support you may need to undertake the role effectively.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.