Guest Services Receptionist — Leisure Centre (Part-Time)

Serco Limited; Leicester; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Free gym membership

DBS checks

Free swimming lessons

21 days holiday + bank holidays

6% pension contribution

Training and development opportunities

Employee Assistance Programme

Wellbeing app discounts

Retail discounts

Job summary

Serco Limited is recruiting on behalf of Leisure Solutions Community Trust (LSCT) in Leicester for a Receptionist at South Charnwood Leisure Centre. This part-time role offers 21.75 hours per week with an hourly rate of £8.84 to £12.71 and a comprehensive benefits package.

You'll be the first point of contact, delivering friendly customer service, handling memberships, cash transactions, and supporting the team to promote health and fitness services while maintaining a safe, welcoming

Qualifications

• Minimum 6 months’ experience delivering strong customer service in a customer-facing environment.
• Confident in using IT systems and Microsoft Office applications.
• Ability to maintain accurate records and handle cash accurately.
• Strong communication skills and a proactive, flexible approach.

Responsibilities

• Provide excellent customer service face to face and over the telephone.
• Manage reception duties and day-to-day operations.
• Process new memberships and handle enquiries.
• Promote health and fitness services and membership upgrades.
• Handle cash transactions and follow procedures.
• Support colleagues and maintain a safe, compliant environment.
• Build positive relationships with customers and stakeholders.

Skills

Customer service

IT literacy

Communication

Flexibility

Record keeping

Tools

Microsoft Office

Job description

Serco Limited is recruiting on behalf of Leisure Solutions Community Trust (LSCT) in Leicester for a Receptionist at South Charnwood Leisure Centre. This part-time role offers 21.75 hours per week with an hourly rate of £8.84 to £12.71 and a comprehensive benefits package.

You'll be the first point of contact, delivering friendly customer service, handling memberships, cash transactions, and supporting the team to promote health and fitness services while maintaining a safe, welcoming