Receptionist

Stratford upon Avon - Reception and Nights; Stratford-upon-Avon; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality provider in Stratford-upon-Avon is seeking a front desk receptionist to deliver outstanding customer service. You will be the first point of contact for guests, assigning rooms, handling inquiries, and ensuring guest satisfaction. The ideal candidate will have experience in customer service, strong conflict resolution skills, and the ability to multi-task. Join a diverse team committed to inclusivity and providing exceptional experiences. This role offers various perks including free health club membership and discounts at our hotels.

Benefits

Free health club membership

Discounts across The QHotels Collection

Family & Friends discounts

Support with training

Employee Assistance Program

Refer a friend scheme

Free parking

Qualifications

• Experience in a customer-facing role.
• Excellent organizational skills.
• Ability to multi-task effectively.

Responsibilities

• Greet guests and assign rooms upon arrival.
• Handle payments and perform administrative duties.
• Resolve guest inquiries and complaints professionally.

Skills

Customer service passion

Conflict resolution experience

Ability to work under pressure

Strong time management

Job description

Do you thrive on delivering outstanding customer service?

Are you a natural people person?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

You will be the first impression a guest will have upon arriving at the hotel. You’ll greet guests, assign rooms, take payments and perform general administrative duties. Ensure all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Is this the role for me?

• Passion for customer service
• Have worked in a customer facing role
• Conflict resolution experience
• Ability to work under pressure and multi-task
• Strong time management and organisational skills

DoubleTree by Hilton Stratford-upon-Avon hotel is located in Stratford-upon-Avon. Our hotel is a 4*, 102‑bedroom property and has The Quills restaurant and a lounge bar area. We offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a 24‑hour small fitness & gym room.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so if you require any reasonable adjustments to any stage of the recruitment process, please let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with bronze from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.