Receptionist

Linnaeus; Stone; On-site; GBP 3,000 - 26,000; Part time

Job summary

A veterinary service provider in Stone is looking for a Receptionist to join their team at Shires Vets. This role is crucial for managing client interactions and providing excellent customer service. Responsibilities include greeting clients, handling calls, scheduling appointments, and maintaining a clean reception area. Competitive salary and benefits, including holiday leave and wellness programs, are offered.

Benefits

5 weeks holiday + bank holidays + Birthday Leave

Career progression opportunities

Staff discount schemes

Life Assurance

Employer contribution pension scheme

Wellness program including Employee assistance program

Cycle to work scheme

Qualifications

• Good oral communication skills including conflict resolution.
• Accurate and reliable message taking skills and ability to prioritise.
• Good keyboard skills and ability to learn new software programs.
• Good numerical skills and trustworthiness regarding money handling.
• Good organisational skills and attention to detail.
• Competent user of Word & Excel.
• Ability to work as a team.
• Ability to use initiative and prioritise own workload.

Responsibilities

• Provide first point of contact for clients, suppliers, and visitors.
• Ensure client waiting area is clean and pleasant.
• Greet clients by name and handle calls promptly.
• Manage appointments and update client details.
• Provide directions and explain delays to clients.

Job description

Job Title: Receptionist

Practice: Shires Vets, Walton

Hours: 5 hours, Saturday 8-1.30pm

Salary: £25,646.40 pro rata to £3,205.80 per annum

We have an exciting opportunity for a Receptionist to join our friendly team at Shires Vets in Walton.

This role is a key customer contact role and is crucial to the success of the practice. It provides the first point of contact for all clients, suppliers, visitors and other people either by telephone or face-to-face.

Key Skills and responsibilities include (but not limited to):

• Familiarise yourself on a shift basis, of expected clients and the treatments they are receiving.
• Ensure the client waiting area is clean and tidy and remains a pleasant environment.
• Clean, monitor and re-stock consulting rooms daily.
• Greet clients by name if known and use their name during conversations.
• While handling phone calls, acknowledge the arrival of clients in the reception area with eye contact and/or a hand wave.
• Answer the telephone promptly using the agreed practice greeting.
• Use the client system to the benefit of the practice and the services it provides - book appointments, re-checks, surgeries, medical procedures, record client arrivals, take payments and update client/patient details etc.
• Explain any delays to clients promptly and ensure the comfort of clients and patients during their wait.
• Provide directions to the practice to clients or suppliers when required.
• Know the range of services the practice provides and the species it treats.

What we’re looking for

• Good oral communication skills including conflict resolution. Smart appearance and confident friendly manner.
• Accurate and reliable message taking skills and ability to prioritise
• Good keyboard skills and ability to learn a new software programs (training on PMS will be given)
• Good numerical skills and absolute trustworthiness regarding money handling
• Good organisational skills and attention to detail, absolute confidentiality and awareness of security
• Competent user of Word & Excel
• Ability to work as a team
• Ability to use initiative and prioritise own workload

Desirable

• Experience and confidence in basic animal handling
• Experience of working in a similar role in a comparable environment

What we offer

• 5 weeks holiday + bank holidays + Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
  • Employee assistance program
  • Eyecare voucher scheme
  • Free annual Flu jab
  • Cycle to work scheme
• Recruitment referral reward scheme

At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an experienced team of Mental Health First Aiders (MHFA) across our practices and central support office, in addition to a confidential Employee Assistance Programme which is available for everyone.