Receptionist

Nuffield Health Guildford Hospital; Hereford; On-site; GBP 24,000 - 26,000; Part time

Job summary

Nuffield Health Hereford Hospital is seeking a Receptionist to greet patients and visitors at the hospital, delivering high-quality customer care with confidence and empathy. The role involves face-to-face and telephone communication, basic IT skills, and flexible, proactive work ethic.

The position is fixed-term, part-time (32.5 hours) with early and late shifts. You will contribute to a friendly reception area and support hospital operations through accurate data entry and courteous service.

Qualifications

• Provide friendly, efficient reception service to patients and visitors.
• Operate a complex switchboard according to procedures.
• Take payments from patients and reconcile monies daily.

Responsibilities

• Provide friendly, efficient reception for patients and visitors face-to-face and over the phone.
• Operate a complex switchboard following agreed procedures.
• Handle queries and escalate complex issues to senior staff when required.
• Admit patients to the department and arrange straightforward appointments.
• Take payments from patients and reconcile daily takings.
• Complete data entry/record keeping accurately and on time.

Skills

Communication skills

Customer service

Tools

Word

Excel

Job description

Receptionist Hereford Hospital

Customer | Fixed Term Contract | Part Time | £25,038 per annum 32.5 hours consists of early shifts (06:45am to 13:45pm) and late shifts (13:45pm to 20:45pm).

Making a great first impression is really important. That’s why we need the right person to join us and help greet our patients and visitors to the hospital.

What matters is that you have both the confidence and empathy to provide excellent customer care to all sorts of people.

As a Receptionist at our Hereford Hospital, you’ll bring great communication skills, both face-to-face and over the phone. You’re flexible, motivated and you show plenty of initiative. You also have basic computer skills, including Word and Excel.

• To provide a friendly efficient reception service, which involves customer contact both face to face and on the telephone, and provides advice within remit of role.
• To operate a complex switchboard in accordance with agreed procedures.
• To handle queries within the remit of own role, escalating more complex / serious issues to senior staff where required.
• To admit patients to the department and make straightforward appointment bookings and amendments.
• To take payments from patients in accordance with set procedures, processing payments using appropriate processes and systems, and reconciling monies taken daily Provides friendly and efficient customer service
• To complete electronic and/or manual data entry / record keeping in an accurate and timely manner, to agreed format and standards

Helping you feel good.

With everything from a cycle to work scheme, financial wellbeing support and more – at Nuffield Health, we take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

Nuffield Health, is the UK’s largest healthcare charity.

For over 60 years, we’ve been working to make the UK fitter, healthier, happier and stronger.

All for the public benefit.

We do this through our family of 31 award-winning hospitals, 113 fitness and wellbeing centres, healthcare clinics and over a 100 workplace wellbeing services.

As a charity, we reinvest all our income into our services, into pioneering improvements in care, and most importantly into our social impact programmes, which are designed to support people who would not normally be able to afford or access our services.

Its all part of our mission to give everyone the care they need and to build a healthier nation.