Hospital Receptionist — Part Time, Friendly First Contact

Nuffield Health Guildford Hospital; Hereford; On-site; GBP 24,000 - 26,000; Part time

Job summary

Nuffield Health Hereford Hospital is seeking a Receptionist to greet patients and visitors at the hospital, delivering high-quality customer care with confidence and empathy. The role involves face-to-face and telephone communication, basic IT skills, and flexible, proactive work ethic.

The position is fixed-term, part-time (32.5 hours) with early and late shifts. You will contribute to a friendly reception area and support hospital operations through accurate data entry and courteous service.

Qualifications

• Provide friendly, efficient reception service to patients and visitors.
• Operate a complex switchboard according to procedures.
• Take payments from patients and reconcile monies daily.

Responsibilities

• Provide friendly, efficient reception for patients and visitors face-to-face and over the phone.
• Operate a complex switchboard following agreed procedures.
• Handle queries and escalate complex issues to senior staff when required.
• Admit patients to the department and arrange straightforward appointments.
• Take payments from patients and reconcile daily takings.
• Complete data entry/record keeping accurately and on time.

Skills

Communication skills

Customer service

Tools

Word

Excel

Job description

Nuffield Health Hereford Hospital is seeking a Receptionist to greet patients and visitors at the hospital, delivering high-quality customer care with confidence and empathy. The role involves face-to-face and telephone communication, basic IT skills, and flexible, proactive work ethic.

The position is fixed-term, part-time (32.5 hours) with early and late shifts. You will contribute to a friendly reception area and support hospital operations through accurate data entry and courteous service.