Patient Services Administrator (Bank)

Nuffield Health; Hereford; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Holiday entitlement

Pension scheme

Discounted gym membership

Job summary

Nuffield Health Hereford Hospital is seeking a Patient Services Administrator (Bank) to support reception, appointment bookings and ad-hoc administration on a part-time, ad-hoc basis.

The role involves handling emails, taking payments, and creating reports while ensuring high standards of customer service and accurate data entry. NVQ Level 2 in Business and Administration or equivalent is preferred and prior customer-facing experience is beneficial.

Qualifications

• NVQ Level 2 in Business and Administration or equivalent.
• Experience in a customer-facing environment.
• Ability to handle high volumes of emails and appointment bookings.
• Attention to detail in data entry and reporting.

Responsibilities

• Provide friendly reception service face-to-face and by phone.
• Operate the hospital switchboard and handle queries per procedures.
• Admit patients and manage straightforward bookings and amendments.
• Take payments and reconcile daily receipts.
• Prepare standard and ad-hoc reports for the department.
• Coordinate room and consultant availability for clinics.

Skills

Reception

Customer Service

Phone Handling

Data Entry

Education

NVQ Level 2 in Business & Administration

Job description

Patient Services Administrator (Bank) Hereford Hospital | Administration | Ad hoc | Part time. Salary £12.84 per hour.

At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you. We are looking for a Patient Services Administrator in our Hereford Hospital who will be responsible administering a large volume of email requests from referrals to appointments, ensuring the hospital meets its service deliverables whilst exceeding customer expectations. Preferably you will hold a NVQ level 2 in Business and Administration or equivalent and experience of working in a customer facing environment, to help us build a healthier nation.

Responsibilities

• To provide a friendly efficient reception service, which involves customer contact both face to face and on the telephone, and provides advice within remit of role.
• To operate a complex switchboard in accordance with agreed procedures.
• To handle queries within the remit of own role, escalating more complex / serious issues to senior staff where required.
• To admit patients to the department and make straightforward appointment bookings and amendments.
• To take payments from patients in accordance with set procedures, processing payments using appropriate processes and systems, and reconciling monies taken daily.
• Provides friendly and efficient customer service.
• Ensure complex administration and support, meets the required standards and timescales.
• Have attention to detail ensuring all data/information is accurate using the appropriate system and format.
• To prepare standard and ad-hoc reports as required and required by the department.
• Handle appointments bookings and changes.
• Co-ordinate availability of rooms and consultants.
• Create, alter or cancel clinics / theatre availability as required to support business needs.

Benefits

• Holiday in line with the working time directive.
• Access to our pension scheme.
• Discounted gym membership at £35.00 a month.

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.

Join Nuffield Health and create the future you want, today.

It starts with you. Nuffield Health, is the UK’s largest healthcare charity. For over 60 years, we’ve been working to make the UK fitter, healthier, happier, and stronger. All for the public benefit. We do this through our family of 31 award-winning hospitals, 113 fitness and wellbeing centres, healthcare clinics and over a 100 workplace wellbeing services. As a charity, we reinvest all our income into our services, into pioneering improvements in care, and most importantly into our social impact programmes, which are designed to support people who would not normally be able to afford or access our services. It’s all part of our mission to give everyone the care they need and to build a healthier nation.