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Nuffield Health; York and North Yorkshire; On-site; GBP 20,000 - 26,000; Part time

Benefits offered by this job

Holiday entitlement

Pension scheme

Discounted gym membership

Job summary

Nuffield Health is seeking a friendly Receptionist for our hospital in York. You will be the first point of contact, welcoming patients, handling enquiries and directing them to the correct areas with empathy and clear communication.

With strong IT and keyboard skills, you'll book appointments, manage referrals and paperwork, and work with colleagues to keep the department running smoothly. This ad-hoc bank role offers flexible hours to fit availability.

Qualifications

• Experience in healthcare administration or reception preferred.
• Excellent communication, IT and keyboard skills.
• Ability to explain sensitive information clearly and empathetically.

Responsibilities

• Answer the phone, deal with enquiries and book appointments.
• Welcome patients, directing them to changing or waiting rooms.
• Prepare clinical paperwork, referral forms, charge sheets, and terms and conditions.
• Work closely with colleagues to ensure the department runs smoothly.

Skills

Communication

Empathy

IT skills

Phone handling

Job description

As the UK's largest Healthcare Charity, we're here to help look after the wellbeing of the nation. And as the face of Nuffield Health, you'll help people feel at ease and find their way to where they're meant to be. If you're sensitive to people's needs and passionate about exceptional service, it starts with you.

As a Receptionist at our hospital, you'll have great communication, IT and keyboard skills. You're also able to explain sensitive or complicated information in a way that's clear, sympathetic and easy to understand. Ideally, you have experience of working in healthcare administration or on reception.

As a Receptionist, you will:

• Help people feel comfortable when they visit your department
• Use your empathy and customer service skills to build positive relationships
• Answer the phone, deal with enquiries and book appointments
• Welcome patients in person, directing them to the appropriate changing or waiting rooms
• Work closely with colleagues to ensure the department runs smoothly
• Prepare clinical paperwork, referral forms, charge sheets, and terms and conditions

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind.

• holiday in line with the working time directive
• access to our pension scheme
• discounted gym membership at £35.00 a month

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.

Join Nuffield Health and create the future you want, today.