Receptionist

Nuffield Health; Brighton; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health Brighton Hospital is seeking a friendly Receptionist to be the face of our hospital, ensuring visitors feel welcome and are directed to the right locations. This full-time, permanent role requires excellent communication and IT skills, with the ability to explain information clearly and with empathy.

You'll manage phone queries, book appointments, welcome patients in person, and support the admin team to keep the department running smoothly at 37.5 hours per week.

Qualifications

• Experience in healthcare administration or on reception.
• Ability to explain sensitive or complicated information clearly and empathetically.

Responsibilities

• Answer the phone, deal with enquiries and book appointments
• Welcome patients in person and direct them to changing or waiting rooms
• Work closely with colleagues to ensure the department runs smoothly
• Prepare clinical paperwork, referral forms, charge sheets and terms and conditions
• Help people feel comfortable when they visit your department
• Use empathy and customer service skills to build positive relationships

Skills

Communication skills

IT skills

Keyboard skills

Education

Healthcare administration experience

Job description

Receptionist Brighton Hospital | Admin | Full-Time | Permanent Salary £25,545.00 per annum 37.5 hours per week As the UK’s largest Healthcare Charity, we’re here to help look after the wellbeing of the nation. And as the face of Nuffield Health, you’ll help people feel at ease and find their way to where they’re meant to be. If you’re sensitive to people’s needs and passionate about exceptional service, it starts with you. As a Receptionist at our hospital, you’ll have great communication, IT and keyboard skills. You’re also able to explain sensitive or complicated information in a way that’s clear, sympathetic and easy to understand. Ideally, you have experience of working in healthcare administration or on reception.

As a Receptionist, you will:

• Help people feel comfortable when they visit your department
• Use your empathy and customer service skills to build positive relationships
• Answer the phone, deal with enquiries and book appointments
• Welcome patients in person, directing them to the appropriate changing or waiting rooms
• Work closely with colleagues to ensure the department runs smoothly
• Prepare clinical paperwork, referral forms, charge sheets, and terms and conditions

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications).

It starts with you. Nuffield Health, is the UK’s largest healthcare charity. For over 60 years, we’ve been working to make the UK fitter, healthier, happier and stronger. All for the public benefit. We do this through our family of 31 award-winning hospitals, 113 fitness and wellbeing centres, healthcare clinics and over a 100 workplace wellbeing services. As a charity, we reinvest all our income into our services, into pioneering improvements in care, and most importantly into our social impact programmes, which are designed to support people who would not normally be able to afford or access our services. Its all part of our mission to give everyone the care they need and to build a healthier nation.