Customer Services Advisor

Nuffield Health Guildford Hospital; Hereford; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Cycle to work scheme

Financial wellbeing support

Job summary

Nuffield Health Hereford Hospital is seeking a Customer Services Advisor to warmly greet patients and visitors and provide excellent customer care. The role emphasizes strong communication, empathy, and a proactive attitude within a hospital setting.

You will handle enquiries, support bookings, and contribute to business development while promoting the Nuffield Health brand. This is a full-time, permanent position with 37.5 hours per week and a salary of £25,038 per annum.

Qualifications

• Confidence and empathy to provide excellent customer care.
• Strong communication skills, face-to-face and by phone.
• Basic computer skills, including Word and Excel.
• Flexibility, motivation and initiative.
• Ability to greet patients and visitors professionally.

Responsibilities

• Handle customer enquiries (telephone and internet) and provide information about hospital services, including quotations and patient pathways.
• Support Hospital Bookings Teams to ensure customer queries are addressed.
• Introduce new processes to improve customer advice and service as required.
• Support the development and delivery of business development and marketing plans and activities.
• Provide advice and guidance to team members and the wider hospital.
• Develop constructive relationships with internal and external stakeholders.
• Promote the Nuffield Health brand consistently across stakeholders.

Skills

Communication skills

Customer service

Word

Excel

Flexibility

Initiative

Tools

Microsoft Word

Microsoft Excel

Job description

Customer Services Advisor Hereford Hospital | Sales and Business Development | Permanent Contract | Full Time | £25,038.00 per annum 37.5 hours per week

Making a great first impression is really important. That is why we need the right person to join us and help greet our patients and visitors to the Hospital. What matters is that you have both the confidence and empathy to provide excellent customer care to all sorts of people. As a Customer Services Advisor at our Hereford Hospital you'll bring great communication skills, both face-to-face and over the phone. You're flexible, motivated and you show plenty of initiative. You also have basic computer skills, including Word and Excel.

Responsibilities

• To handle customer enquiries (both telephone and internet), supplying potential customers with information about the services offered at the hospital including providing procedure quotations & nurturing the patients pathway.
• To support the Hospital Bookings Teams to ensure that customer requirements/queries are effectively dealt with.
• To introduce new processes to improve customer advise and service, as required.
• To support the definition, development, communication and implementation of business development and marketing plans and activities.
• To provide advice and guidance to other team members and the wider hospital.
• To develop constructive relationships with both internal and external stakeholders.
• To promote the Nuffield Health brand consistently across all stakeholders, supporting the implementation of national brand values and guidelines.

Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That is why we've developed a benefits package with you in mind. With everything from a cycle to work scheme, financial wellbeing support and more – at Nuffield Health, we take care of what's important to you.

About Nuffield Health

Join Nuffield Health and create the future you want, today. Nuffield Health, is the UK’s largest healthcare charity. For over 60 years, we've been working to make the UK fitter, healthier, happier and stronger. All for the public benefit. We do this through our family of 31 award-winning hospitals, 113 fitness and wellbeing centres, healthcare clinics and over a 100 workplace wellbeing services. As a charity, we reinvest all our income into our services, into pioneering improvements in care, and most importantly into our social impact programmes, which are designed to support people who would not normally be able to afford or access our services. Its all part of our mission to give everyone the care they need and to build a healthier nation.