Receptionist

Cambridge University Hospitals NHS Foundation Trust; Hartford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent healthcare provider in England seeks a Receptionist to join an extremely busy team. The ideal candidate will have excellent communication skills, be organized, and provide exceptional customer service. Responsibilities include managing calls, processing referrals, and ensuring reception readiness for clinical staff. This role requires a proactive individual who values confidentiality and professionalism while treating all visitors with courtesy.

Qualifications

• Previous experience in a customer-facing role is an advantage.
• Ability to maintain confidentiality and professionalism.
• Self-motivated with a proactive approach.

Responsibilities

• Answer incoming calls and deal with queries professionally.
• Process referrals to aid departmental KPIs.
• Ensure reception is prepared for clinical staff.

Skills

Excellent communication skills

Organizational skills

Attention to detail

Customer service

Job description

Occupational Health is looking for a Receptionist to join our extremely busy team. You will have excellent communication skills, be well organised and self‑motivated. You will have exceptional attention to detail whilst also providing a high level of customer service.

You will be expected to maintain high standards whilst providing a first point of contact for visitors attending OH, applying appropriate communication methods effectively, clearly and professionally. You will welcome and treat everyone in a friendly and courteous manner with discretion and maintaining confidentiality at all times.

Main duties of the job

• Answer incoming calls in a timely and professional manner and dealing with queries effectively, be it from clinicians, patients, visitors or maintenance staff.
• Receive, process and ensure Management, Self and Physio referrals are processed in a timely way to aid the delivery of departmental key performance indicators (KPIs).
• Operate start of day procedures, in line with departmental policy, to ensure that the reception service is both open and prepared for the clinical staff to receive patients.

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values – Together – Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high‑quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.