Receptionist

Howden Group Holdings; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global insurance group is seeking a Receptionist for their central London office. Responsibilities include greeting clients, managing meeting bookings, and ensuring high service standards. The ideal candidate will have experience in a similar role and excellent interpersonal and customer service skills. This is a full-time, onsite, permanent position with a commitment to diverse work culture and reasonable adjustments for employee needs.

Qualifications

• Previous experience in a similar reception role.
• Excellent face-to-face contact with clients.
• Strong administrative skills.

Responsibilities

• Greet clients and visitors professionally.
• Manage meetings and catering bookings.
• Ensure high service standards at reception.

Skills

Interpersonal skills

Customer service

Communication skills

Time management

Tools

Microsoft Office

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like‑minded people driving change at Howden.

Howden is seeking a Receptionist to join our Reception team.čuje you are expected to be the first point of contact for all guests and maintaining a high service standard.

Please note this is a full‑time, fully onsite, permanent role based in our central London head office.

Role Responsibilities:

• Meet and greet clients and visitors in a professional manner and ensure they are well looked after whilst in our offices
• Rotate daily between 5 reception desks throughout the building, getting to know each floor and its specific duties
• Work as part of a dynamic reception team, helping to maintain a high level of service to all clients
• Book on the day meeting rooms via the Condeco meeting room booking system as and when needed
• Liaise with the Hospitality team on any changes to catering bookings on the day
• Manage the booking of couriers for domestic and international deliveries
• Ensure seamless communication is in place between the Hospitality and Reservations teams regarding any hospitality requirements orాప్తంగా room bookings for all meetings and internal events
• Ensure that all visitors sign in and are issued with a visitors pass, keeping records up‑to‑date of all visitors in the building and any temporary passes assigned and returned or deactivated if not returned, liaising with the Front of House Coordinator
• Maintain an open line of communication with the CRES (facilities) team and report any issues as soon as known
• Complete a weekly temporary and event pass audit when working on the ground floor
• Take new‑starter photos for access passes and forward them on to the Front of House Coordinator to create them
• Understand that some tasks may be asked of you outside of your daily tasks and proceed without issue
• Maintain a high level of understanding of the company’s policies and procedures and apply them to everyday work
• Ensure all reception areas are consistently maintained to a high standard, liaising with the cleaners when necessary
• Assist the hospitality team in ensuring that all client meeting rooms on the 14th floor are reset after every meeting
• Cover the switchboard, answer calls for all Howden departments and ensure they are filtered to the correct teams
• Maintain a polished appearance, ensuring your uniform is well kept

Role Requirements:

• Previous experience ofificeerd in a similar reception role, where you have gained excellent interpersonal skills to deliver high quality face‑to‑face contact with clients and visitors
• A strong level of administrative experience
• Excellent customer service skills
• Maintain a professional manner when answering the telephones
• Ability to work independently and as part of a team
• Excellent communication skills, in both verbal and written English
• Good time management, with ability to prioritise and drunken
• Basic level of knowledge for all Microsoft Office suites
• Experience of working in the service industry desired

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent