Receptionist

Audley Villages; Egham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading retirement living provider in Egham seeks a dedicated Receptionist to enhance customer service experiences. Your responsibilities include managing customer inquiries and complaints while promoting teamwork. The role allows for creativity through event planning and requires a warm, professional demeanor. Benefits include competitive salary, work-life balance, pension contributions, discounts at restaurants, and more, providing a supportive environment for your career development.

Benefits

Competitive salary

Company pension scheme, 5% contribution

28 days holiday

50% discount on food and drinks

Guest suites at staff rates

Excellent learning opportunities

Employee discount portal membership

Healthcare Cash Plan Scheme

Refer a friend bonus

Free uniform

Qualifications

• Experience in taking reservations and handling business enquiries.
• Ability to manage and resolve complaints effectively.
• Experience in delegating tasks to junior colleagues.

Responsibilities

• Ensure the highest quality of service for Audley customers.
• Provide a warm and friendly service to all customers.
• Assist in the creation and management of hospitality events.

Skills

Customer service

Complaint resolution

Team leadership

Local area knowledge

Flexibility

Job description

We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. Through our two brands, Mayfield Villages and Audley Villages, we offer stylish apartments and houses complete with the best facilities from bistros and bars, to health clubs and swimming pools. And, of course, exceptional service throughout. What's more, through our dedicated care teams we provide owners as well as customers out in the local community with the support they need to remain independent. It's retirement, but not as the UK has known it.

As our Receptionist you will be responsible of ensuring the highest quality of service is provided to all Audley customers. This role is highly customer centered and involves regular and diverse communication with both colleagues and owners.

The focus is on providing a warm and friendly service and setting a great example for our warm, empathetic and efficient team. You’ll also have the opportunity to be involved in the creation and running of regular hospitality events at the village.

The Ideal Candidate

• Experience in taking reservations and handle business enquiries in a courteous and friendly manner.
• Ability to effectively manage and help to resolve any complaints or issues.
• Ability to delegate duties to junior colleagues, enable them to develop within their role.
• To be fully aware of all events planned and be able to advise.
• To have a good working knowledge of the local area and facilities available offsite.
• Be hands on and have a flexible approach to daily duties and shift patterns.
• Be punctual and promote team spirit.
• Warm, professional and empathetic.

In Return You Will Receive

• Work life balance
• Competitive salary
• Company pension scheme, with a 5% company contribution
• 28 days holiday (inclusive bank holidays)
• 50% discount on food and drinks at all of our restaurants nationwide
• Guest suites at staff rates at all of our luxury villages nationwide
• Excellent learning and development opportunities
• Free membership to our employee discount portal with access to discounts at all major retailers.
• Free membership to our Healthcare Cash Plan Scheme
• Refer a friend bonus scheme
• Free uniform and a lot more…

Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’