Receptionist

Cygnet Group; East Midlands; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Pension scheme

Employee discounts

Cycle to work scheme

Job summary

Cygnet Hospital Derby is seeking an experienced receptionist/administrator to join the team on a part-time basis. The role involves greeting visitors, managing sign-ins, handling calls and messages, post duties, and general office tasks.

You will work on a rota with three days on and three days off, covering early and late shifts to support the site. The successful candidate will be organised, discreet, and proficient in Windows/Office; GCSE Maths and English are required.

Qualifications

• Proven experience as receptionist/administrator
• Excellent communication and interpersonal skills
• Organised, multi-tasking and discreet with confidential information
• Proficient with MS Office and telephone systems
• GCSE Maths and English with good numeracy and literacy

Responsibilities

• Provide a professional, welcoming reception experience
• Greet visitors and notify staff of arrivals
• Ensure sign-in/out and patient movement is recorded
• Answer and transfer calls; take messages as needed
• Sort and distribute post; assist with general office duties
• Keep reception area clean and tidy; support site safety and security protocols

Skills

Reception

Customer service

Administration

Telephone handling

Microsoft Office

Education

GCSE Maths & English

Tools

Windows

Word

Excel

Outlook

Job description

Helping others improve and turn their lives around - there's no better feeling. It's what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

We are looking for an experienced Receptionist to join our team at Cygnet Hospital Derby.

You will be working part time, 15.7 hours per week, Monday to Sunday on a rota working three days on and three days off.

Working shift times

07:00am - 11:45am

11:15am - 16:00pm

15:45pm - 20:30pm

Cygnet Hospital Derby provides low secure and mental health rehabilitation care based on the Recovery Model. Our integrated male care pathway includes Litchurch Ward, our low secure ward, and the Wyvern Unit, our mental health rehabilitation service. Alvaston Ward, our specialist female personality disorder service, is one of the leading services of its kind in the East and West Midlands.

At Cygnet, our perks go way beyond pension schemes and excellent professional development.

You’ll also enjoy shopping, travel and leisure discounts - as well as a range of healthcare and financial benefits - to support you to be happy both in and out of work.

Your Day-to-Day...

Provide a professional, welcoming reception experience

Greet visitors & notify the appropriate member of staff of their arrival

Ensure visitors sign in & out, and that patients leaving & returning are recorded appropriately

Answer & transfer all incoming calls and take messages where appropriate

Sort & distribute post, and assist with general office duties as required

Keep the reception area clean & tidy

Promote the safety & security of all site users and ensure all staff comply with security protocols

You are...

An experienced receptionist/administrator used to liaising with customers/clients

Organised, naturally helpful and a good multi-tasker

Computer literate - including Windows/Word/Excel/Outlook or equivalent

Knowledgeable of telephone systems

Polite, friendly & approachable with excellent communication skills

GCSE Maths and English qualified, with a good level of numeracy and literacy

Diligent & accurate, with an eye for detail and an understanding of confidentiality

Why Cygnet? We’ll offer you

£13.97 per hour

Strong career progression opportunities

Expert supervision & support

Pension scheme

Cycle to work scheme & employee discount saving

Please note: successful candidates will be required to undergo an enhanced DBS check.