Night Receptionist

Cygnet Group; Bury; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Pension scheme

Cycle to work scheme

Employee discounts

Career progression opportunities

Job summary

Cygnet Group is seeking a Night Receptionist at Cygnet Hospital Bury Hudson to deliver a professional reception experience and support the care team overnight. The role operates 42 hours weekly on a 7pm–7am rota, including alternate weekends, and involves lone working within a secure mental health setting.

Responsibilities include greeting visitors, signing in/out, handling calls, post, and general office duties, while maintaining confidentiality and safety procedures at all times.

Qualifications

• Experience in receptionist/administration roles liaising with customers/clients.
• GCSE Maths and English with a good level of numeracy and literacy.
• Computer literacy including Windows/Word/Excel/Outlook or equivalent.
• Knowledge of telephone systems; polite, friendly and approachable with excellent communication skills.

Responsibilities

• Provide a professional, welcoming reception experience.
• Greet visitors and notify staff of arrival.
• Ensure sign-in/out and record patient movements as required.
• Answer and transfer calls and take messages as appropriate.
• Sort and distribute post and assist with general office duties.
• Keep the reception area clean and tidy.
• Promote safety and security and ensure staff follow protocols.

Skills

Reception experience

Organised

Communication skills

Computer literacy

Confidentiality

Numeracy and literacy

Education

GCSE Maths and English

Tools

Microsoft Office

Outlook

Excel

Word

Job description

Helping others improve and turn their lives around - there's no better feeling. It's what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

We are looking for a confident Night Receptionist with a passion for delivering outstanding service.

You'll be working 42 hours per week (7pm to 7am on a rota basis including alternate weekends) making a positive difference to the lives of the people in our care at Cygnet Hospital Bury Hudson.

Note: This role is a lone working role.

Cygnet Bury Hudson provides a wide range of secure mental health services for men including individuals with a diagnosis of personality disorder.

Each service user has a bedroom with en suite facilities and a range of communal spaces including a gym, laundry, occupational therapy kitchen, therapy garden and woodland walkways down to the Elton Reservoir.

Your Day-to-Day

• Provide a professional, welcoming reception experience
• Greet visitors & notify the appropriate member of staff of their arrival
• Ensure visitors sign in & out, and that patients leaving & returning are recorded appropriately
• Answer & transfer all incoming calls and take messages where appropriate
• Sort & distribute post, and assist with general office duties as required
• Keep the reception area clean & tidy
• Promote the safety & security of all site users and ensure all staff comply with security protocols.

You are

• An experienced receptionist/administrator used to liaising with customers/clients
• Organised, naturally helpful and a good multi-tasker
• Computer literate – including Windows/Word/Excel/Outlook or equivalent
• Knowledgeable of telephone systems
• Polite, friendly & approachable with excellent communication skills
• GCSE Maths and English qualified, with a good level of numeracy and literacy
• Diligent & accurate, with an eye for detail and an understanding of confidentiality.

Why Cygnet? We'll offer you

• £29,453 per annum
• Strong career progression opportunities
• Expert supervision & support
• Employee referral scheme
• Pension scheme
• Cycle to work scheme & employee discount saving

Please note: successful candidates will be required to undergo an enhanced DBS check.

What next?

If you care about making a difference - we want to talk to you.