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Cygnet; Wolverhampton; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Salary: £28,050 per annum

Career progression opportunities

Expert supervision & support

Employee referral scheme

Pension scheme

Job summary

Cygnet Hospital Wolverhampton is seeking a friendly, professional receptionist/administrator to join our team. You will welcome visitors, manage sign-ins, answer calls and handle mail, supporting a calm, safe environment for patients and staff.

The role is full-time, 40 hours per week, with shifts and weekend work. Previous experience in healthcare is preferred, and you must be numerate, computer literate, and discreet.

Qualifications

• An experienced receptionist/administrator used to working with customers/clients - ideally within the healthcare sector.
• Organised, naturally helpful & a good multi-tasker.
• Computer literate – including Windows/Word/Excel/Outlook or equivalent.
• Knowledgeable of telephone systems and maintaining a professional telephone manner.
• Polite, friendly & approachable with excellent communication skills.
• GCSE Maths & English qualified, with a good level of numeracy & literacy.
• Diligent & accurate, with an eye for detail & an understanding of confidentiality.

Responsibilities

• Provide a professional, welcoming reception experience
• Greet visitors & notify the appropriate member of staff of their arrival
• Ensure visitors sign in & out, and that patients leaving & returning are recorded appropriately
• Answer & transfer all incoming calls & take messages where appropriate
• Sort & distribute post
• Assist with general office duties as required
• Keep the reception area clean & tidy
• Promote the safety & security of all site users & ensure all staff comply with security protocols

Skills

Customer service

Healthcare experience

Organised

Computer literacy

Telephone etiquette

Communication skills

GCSE Maths

GCSE English

Discretion / confidentiality

Education

GCSE Maths

GCSE English

Job description

Receptionist

Company: Cygnet

Salary: £28,050 to £28,050 a year

Hours: Full-time

Location: Wolverhampton, WV11 1UH

Job type: Permanent

Summary

Helping others improve and turn their lives around – there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

Cygnet Group are looking for a friendly, professional

Receptionist with a passion for making a difference to join our team at

At

Cygnet Hosptial Wolverhampton you will be working 40 hours per week, working shifts and weekends, helping provide a safe, welcoming environment for colleagues, visitors and the people in our care.

Cygnet Hospital Wolverhampton is our state-of-the-art PICU & Acute hospital for men, in the West Midlands.

The service features two wards. A 12 bed PICU ward and a 17 bed Acute ward. Cygnet Hospital Wolverhampton has a full multi-disciplinary team (MDT) and supports the acute needs of adults requiring rapid access to mental health services, including those who may need an intensive care environment.

We’re focused on length of stay and making sure individuals move as quickly and safely as possible from our services to the most appropriate and least restrictive environment for them. Individuals can step down through the pathways available within Cygnet services.

Referrals can come to us from all areas, including other acute services and prison services.

Your day-to-day at Cygnet Hospital Wolverhampton:

Provide a professional, welcoming reception experience

Greet visitors & notify the appropriate member of staff of their arrival

Ensure visitors sign in & out, and that patients leaving & returning are recorded appropriately

Answer & transfer all incoming calls & take messages where appropriate

Sort & distribute post

Assist with general office duties as required

Keep the reception area clean & tidy

Promote the safety & security of all site users & ensure all staff comply with security protocols

Why Cygnet? We’ll offer you…

• Salary: £28,050 per annum
• Strong career progression opportunities
• Expert supervision & support
• Employee referral scheme
• Pension scheme

You are...

• An experienced receptionist/administrator used to working with customers/clients - ideally within the healthcare sector.
• Organised, naturally helpful & a good multi-tasker
• Computer literate – including Windows/Word/Excel/Outlook or equivalent
• Knowledgeable of telephone systems and maintaining a professional telephone manner.
• Polite, friendly & approachable with excellent communication skills
• GCSE Maths & English qualified, with a good level of numeracy & literacy
• Diligent & accurate, with an eye for detail & an understanding of confidentiality

Please note that successful candidates will be required to undergo an enhanced DBS check.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

What next?

If you care about making a difference – we want to talk to you.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.