Receptionist

IDA Recruitment Ltd; City Of London; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading independent private clinic in the City of London is seeking a Private Medical Receptionist to provide an exceptional patient experience. The role includes managing clinic diaries, handling payments, and overseeing administrative tasks in a professional and welcoming environment. Candidates should have experience in five-star hospitality or similar roles and be detail-oriented. The position offers a salary of up to £35,000 and 23 days of annual leave.

Benefits

23 days annual leave

Qualifications

• Experience in a role requiring a bespoke and detail-oriented approach.
• Exceptional customer service skills in a front-facing role.

Responsibilities

• Provide an exceptional patient experience in person, over the phone, and via email.
• Manage up to three clinic diaries and handle payments.
• Oversee administrative tasks including ordering supplies.

Skills

Experience in five-star hospitality

Detail-oriented approach

Excellent communication skills

Job description

An exciting opportunity has arisen for a Private Medical Receptionist to join a welcoming and professional Front of House team at a leading independent private clinic on Harley Street, just a short walk from Baker Street and Bond Street stations. This is a varied role that includes duties beyond a standard reception job description. We are seeking candidates with experience in five-star hospitality, concierge services, PA roles, or any position that required a bespoke and detail-oriented approach to people and work. The clinic is patient‑centric warm, welcoming, kind, and nurturing toward every individual who walks through the door.

This highly specialised clinic offers state‑of‑the‑art facilities and is dedicated to delivering exceptional, personalised healthcare, with renowned expertise in eye surgery and medical care.

The Role

As a key member of the Front of House Administration team, you will be the first point of contact for consultants and their patients, ensuring every visit is smooth, professional, and warmly received.

You will:

• Provide an exceptional patient experience in person, over the phone, and via email
• Manage up to three clinic diaries, handle payments, and support with treatment enquiries
• Oversee administrative tasks, including ordering supplies, managing stock, and coordinating maintenance
• Maintain the highest standards of service, supporting the clinic's commitment to excellence

Role Details

• Hours: Monday Friday, 9:00am 6:00pm
• Salary: Up to £35,000 (depending on experience)
• Holidays: 23 days annual leave