Receptionist

Thwaites; Aldcliffe; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Health cash plan

Generous employee discounts

Employee Assistance Programme

Apprenticeships available

Life assurance

Bespoke training programmes accessible

An engaging & supportive work环境

Job summary

Thwaites is seeking a Receptionist to be the public face of a busy Inn. You will welcome thousands of guests, acting as the first and last contact in their stay, and play a vital part in their journey.

You will greet guests warmly, handle check-ins/outs, upsell rooms and facilities, and inform guests about services. A rewarding role with career progression and employee benefits is offered.

Qualifications

• Warmth and ability to greet guests with a smile.
• Calm under pressure and flexible in a busy hospitality environment.
• Good communication with guests and team members.

Responsibilities

• Greeting guests with a welcoming smile.
• Assisting guests during check-in and check-out.
• Providing high levels of hospitality.
• Upselling rooms and other facilities.
• Informing guests about the Inn's facilities and offering advice.

Skills

Warm demeanor

Strong communicator

Guest hospitality

Job description

We're looking for a Receptionist to be the public face of busy Inn

You’ll be working in a busy, vibrant environment ensuring thousands of guests receive the warmest of welcomes. Our Receptionist is a vital part of our guests’ journey, you will likely be the first and last point of contact they have in our hotel.

Your day to day;

• Greeting everyone of our guests with a welcoming smile
• Efficiently helping guests whilst the checking in and out
• Providing the highest level of hospitality
• Upselling of rooms and other facilities
• Informing the guests of the Inns facilities, offering advice and assistance when necessary

Who are we looking for?

As Receptionist, you will be the first person to greet our guests so will be the key to providing that fantastic first impression. You will need a warm demeanor and be able to give the warmest of welcomes no matter what is going on around you.

To excel in this position, you will need to be calm under pressure reacting effortlessly to unexpected circumstances, always taking them in your stride.

If you are passionate about providing a great guest experience, are a strong communicator and provide service with a smile then this could be the role for you.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Generous employee discounts
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment