Receptionist

Coaching Inn Group; Romsey; Remote; GBP 12,000 - 15,000; Full time

Job summary

The Coaching Inn Group is seeking a friendly Receptionist to join our team in the United Kingdom. No prior experience required, just a can-do attitude and a passion for delivering memorable guest experiences.

You will be involved in greeting guests, handling enquiries, and using hotel systems to support smooth check-in and check-out. Join a supportive team in a busy hospitality environment with opportunities for development.

Qualifications

• Experience not essential; eager to learn.
• Comfortable using computers and different systems.
• Able to proactively answer guests questions in person, on the telephone and via email.
• Great time management and organisational skills.
• Friendly, enthusiastic and personable attitude.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Respond to guest inquiries in person, by phone and by email.

Skills

Energetic persona

Guest-focused service

Team player

Initiative

Basic computer skills

Job description

Why work for theCoaching Inn Group?

• Work/Balance?A genuine belief in work/life balance and an understanding of working together to promote flexibility
• Tips?A Tronc scheme with 100% of gratuities distributed to our teams every week via TipJar
• Development?Award winning career development programmes
• Reward?We have fantastic Hero of the month and Hero of the year schemes
• Discounts?Up to 50% discount off food across all of our hotels and 50% off accommodation
• Something different?Annual stay for £1 offer
• Personal support?Employee assistance programme and wellbeing support

At the Coaching Inn Group, we have one mission – to deliver Hospitality from the Heart.

To help us with this, we are looking for fantastic and talented people that have a passion for delighting our guests and providing truly memorable moments

The Coaching Inn Group is the premier operator of historic Coaching Inns and premium destination hotels in beautiful market towns and beauty spots across the UK, and we have been highlighted as one of the Top 25 Companies to Work For.

We are looking for a talented Receptionist to join our team.

Who are we looking for?

• Fun, bubbly and energetic people. Experience is not essential, but an eagerness to do well is.
• A desire to delight every guest
• Working well in a team, but can also use your own initiative
• Comfortable using computers and different systems
• Able to proactively answer guests questions in person, on the telephone and via email
• Great time management and organisational skills

Our hotels are located in picturesque market towns and operate with a bustling food and beverage offering, coupled with a busy bedroom trade. We are the marquee venue in each of the towns we are in, and provide a vibrant and exciting environment that also celebrates the history of our magnificent buildings.

Our people are what brings these experiences to life. Every person that works within the Coaching Inn Group are passionate about what they do, delivering exceptional service, superior knowledge and a drive to delight every single guest.

We offer award winning training and career development. We just ask that you bring a ‘can-do’ attitude, a desire to exceed expectations, a bubbly and outgoing personality, and we will help you to unlock your potential and reach new heights in your career.

Compensation: Minimum Wage