Receptionist

Thwaites; Lancaster; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

Wage access program

Annual leave 28–33 days

Health cash plan

Employee discounts

Employee Assistance Programme

Maternity/Paternity pay

Apprenticeships available

Life assurance

Bespoke training programmes

Supportive work environment

Job summary

Thwaites Inn is seeking a Receptionist to be the public face of a busy inn. You will greet guests with a smile, assist during check-in/check-out, and provide exceptional hospitality. The role includes upselling rooms and facilities and guiding guests about the inn’s offerings.

Ideal candidates will stay calm under pressure, communicate effectively, and deliver a welcoming guest experience with a friendly, proactive approach in a busy environment.

Qualifications

• Warm, welcoming demeanor and ability to greet guests
• Calm under pressure and handle unexpected situations
• Strong communication and a can-do service attitude
• Ability to upsell rooms and facilities when appropriate

Responsibilities

• Greet guests with a welcoming smile
• Assist guests during check-in and check-out
• Provide the highest level of hospitality
• Upsell rooms and other facilities
• Inform guests about hotel facilities and offer advice and assistance

Skills

Warm demeanor

Strong communication

Guest service

Upselling (rooms)

Job description

We're looking for a Receptionist to be the public face of busy Inn

You’ll be working in a busy, vibrant environment ensuring thousands of guests receive the warmest of welcomes. Our Receptionist is a vital part of our guests’ journey, you will likely be the first and last point of contact they have in our hotel.

Your day to day;

• Greeting everyone of our guests with a welcoming smile
• Efficiently helping guests whilst the checking in and out
• Providing the highest level of hospitality
• Upselling of rooms and other facilities
• Informing the guests of the Inns facilities, offering advice and assistance when necessary

Who are we looking for?

As Receptionist, you will be the first person to greet our guests so will be the key to providing that fantastic first impression. You will need a warm demeanor and be able to give the warmest of welcomes no matter what is going on around you.

To excel in this position, you will need to be calm under pressure reacting effortlessly to unexpected circumstances, always taking them in your stride.

If you are passionate about providing a great guest experience, are a strong communicator and provide service with a smile then this could be the role for you.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Generous employee discounts
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment