Receptionist

Daniel Thwaites; Lancashire; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Wage access 40%

Annual leave 28 days (33 after 5 years

Health cash plan

Employee discounts

Employee Assistance Programme

Enhanced maternity/paternity pay

Apprenticeships

Life assurance

Training programmes

Engaging and supportive work环境

Job summary

Daniel Thwaites is seeking a friendly and professional Receptionist to join our busy hotel team in Lancashire. You will be the first and last point of contact for guests, ensuring a warm welcome and smooth check-in/out experiences.

Your role involves upselling rooms and facilities, and sharing information about on-site amenities. We value calm under pressure, strong communication, and a genuine passion for guest experience.

Qualifications

• Guest service oriented and friendly demeanor.
• Strong communication and a calm, professional approach.

Responsibilities

• Greet guests with a warm smile on arrival.
• Assist guests with check-in and check-out processes efficiently.

Job description

You'll be working in a busy, vibrant environment ensuring thousands of guests receive the warmest of welcomes. Our Receptionist is a vital part of our guests' journey, you will likely be the first and last point of contact they have in our hotel. Your day to day;

• Greeting everyone of our guests with a welcoming smile
• Efficiently helping guests whilst the checking in and out
• Providing the highest level of hospitality
• Upselling of rooms and other facilities
• Informing the guests of the Inns facilities, offering advice and assistance when necessary
  As Receptionist, you will be the first person to greet our guests so will be the key to providing that fantastic first impression. You will need a warm demeanor and be able to give the warmest of welcomes no matter what is going on around you.

To excel in this position, you will need to be calm under pressure reacting effortlessly to unexpected circumstances, always taking them in your stride. If you are passionate about providing a great guest experience, are a strong communicator and provide service with a smile then this could be the role for you.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Generous employee discounts
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment