Hotel Receptionist

Mitchells & Butlers PLC; St Helens; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Flexible shifts

Brand discounts

Wagestream

Pension

28 days holiday

Free shares

Employee helpline

Job summary

Innkeeper's Lodge in Rainhill is seeking a welcoming Receptionist to ensure seamless check-ins, share local knowledge, and support guests throughout their stay.

Responsibilities include greeting guests, providing stay information, offering dining reservations, and addressing queries with courtesy. Flexible shifts and team-focused environment are highlighted in the role.

Qualifications

• Candidate should be passionate about guest care and delivering excellent service.
• Ability to stay professional under pressure and manage multiple tasks.
• Enthusiastic about being an active team member and contributing to a positive guest experience.

Responsibilities

• Give every guest a friendly welcome on arrival at check-in.
• Provide guests with information about their stay (Breakfast times, entrance, dining hours).
• Offer to book tables in the pub/restaurant for dinner.
• Talk to guests about the Innkeeper's Lodge guest experience survey at check-in.
• Handle guest queries and complaints quickly and professionally.
• Serve guests efficiently and take reservations by phone.
• Maintain high levels of customer service throughout shifts.

Skills

Guest care

Professionalism under pressure

Team player

Guest service awareness

Job description

Warrington Road, Rainhill, United Kingdom, L35 6PE

Pay:

Meets national minimum wage, Competitive Salary

Contract Type:

Permanent

Hours: Disability Confident:

Yes

Closing Date:

11/10/2026

About this job

No CV to hand?

No problem!

We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

As a Receptionist at one of our Innkeeper's hotels, you'll love going the extra mile for our guests and you'll be an expert at making them feel at home.

You'll use your administration skills to make our guests' check in as seamless as can be and you'll share local knowledge to give them the best possible time away.

Join us at Innkeeper's, the perfect place for those who love a warm welcome and a place to stay that has something a bit different to offer.

Whether our guests are looking to staying in a pub with great heritage, or looking for a romantic break, we strive to make every stay one to remember.

WHAT'S IN IT FOR ME?

Flexible shifts

to fit around the other important things in life.

You’ll love it even more with a massive 33% discount across all our brands.

Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.

Wagestream

a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.

Never a dull moment

fun, laughs and lifelong friends!

Team Socials

On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares!

There's also a free employee helpline to support you with whatever life throws at you.

WHAT WILL I BE DOING?

• Giving every guest a friendly welcome when they arrive at the check-in
• Providing guests all information they require for their stay (Breakfast serving times and location, location of night entrance, bar and food serving times etc)
• Asking the guest if they would like to book a table in your pub/restaurant for dinner
• Talking to every guest about the Innkeepers Lodge guest experience survey at check-in
• Dealing with guest queries and complaints quickly and professionally
• Serving guests in turn, quickly and efficiently
• Taking reservations from guests and dealing with all telephone call with the highest of Customer service WHAT DO I NEED? It takes a mixture of ingredients to make the perfect drink, and our teams are no different.

You’ll...

• Passionate about guest care
• Professionalism under pressure
• Enjoys and wants to be an active member of a team
• An understanding of what excellent guest service looks like At M&B, we want people to be supported, valued, able to be themselves and work in a great team.

Join us and help us make every guest feel truly welcome. #IKC