Hotel Staff

Ship Inn; Knowsley; Presencial; GBP 19.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Dining discounts across brands

Wagestream access

Pension

28 days holiday

Free shares

Employee helpline

Descripción de la vacante

Innkeeper's Lodge is seeking a friendly Receptionist to greet guests on arrival, manage smooth check-in and deliver local knowledge to make every stay memorable. It takes a mixture of ingredients to make the perfect guest experience, and our teams are no different.

You’ll be passionate about guest care and bring a can-do attitude to a busy front desk. You’ll upsell dining, offer restaurant reservations and answer guest questions quickly and courteously, ensuring every guest feels welcome and

Formación

• Passionate about guest care.
• A can-do attitude.
• Professionalism under pressure.
• Great eye for detail.
• Excellent verbal communication.
• An understanding of what excellent guest service looks like.

Responsabilidades

• Giving every guest a friendly welcome when they arrive at the check-in.
• Providing guests all information they require for their stay and services.
• Asking if the guest would like to book a table in your pub/restaurant for dinner.
• Talking to every guest about the Innkeeper's Lodge guest experience survey at check-in.
• Dealing with guest queries and complaints quickly and professionally.
• Serving guests in turn, quickly and efficiently.
• Taking reservations from guests and handling all telephone calls with the highest level of customer service.

Conocimientos

Guest service

Communication

Teamwork

Flexibility

Descripción del empleo

No CV to hand? No problem!We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

As a Receptionist at one of our Innkeeper's hotels, you'll love going the extra mile for our guests and you'll be an expert at making them feel at home. You'll use your administration skills to make our guests' check in as seamless as can be and you'll share local knowledge to give them the best possible time away.

Join us at Innkeeper's, the perfect place for those who love a warm welcome and a place to stay that has something a bit different to offer. Whether our guests are looking to staying in a pub with great heritage, or looking for a romantic break, we strive to make every stay one to remember.

WHAT'S IN IT FOR ME?

• Flexible shifts - to fit around the other important things in life.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• Wagestream – afinancial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment - fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!

On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline to support you with whatever life throws at you.

WHAT WILL I BE DOING?

• Giving every guest a friendly welcome when they arrive at the check-in
• Providing guests all information they require for their stay (Breakfast serving times and location, location of night entrance, bar and food serving times etc)
• Asking if the guest if they would like to book a table in your pub/restaurant for dinner
• Talking to every guest about the Innkeepers Lodge guest experience survey at check-in
• Dealing with guest queries and complaints quickly and professionally
• Serving guests in turn, quickly and efficiently
• Taking reservations from guests and dealing with all telephone call with the highest of Customer service

WHAT DO I NEED?

It takes a mixture of ingredients to make the perfect drink, and our teams are no different. You’ll...

• Passionate about guest care
• A can-do attitude
• Professionalism under pressure
• Great eye for detail
• Enjoys and wants to be an active member of a team
• Excellent verbal communication
• An understanding of what excellent guest service looks like

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.

#IKC

Compensation: Competitive salary