Receptionist

Thwaites; York and North Yorkshire; Remote; GBP 18,000 - 23,000; Full time

Job summary

Thwaites is seeking a friendly Receptionist to be the public face of the hotel. You will warmly greet guests, manage smooth check-ins and check-outs, and contribute to a memorable guest journey.

The role requires a calm, proactive communicator who can deliver exceptional hospitality in a busy environment. In return, you’ll enjoy a competitive salary, employee benefits, and opportunities for career progression within a welcoming team.

Qualifications

• Warm, welcoming demeanor.
• Excellent communication and interpersonal skills.
• Ability to stay calm under pressure.

Responsibilities

• Greet guests with a friendly smile and provide a warm welcome.
• Assist guests during check-in and check-out efficiently.
• Deliver the highest level of hospitality throughout their stay.
• Upsell rooms and hotel facilities to enhance guest experience.
• Inform guests about hotel facilities and offer helpful guidance.

Job description

We're looking for a Receptionist to be the public face of our hotel

You’ll be working in a busy, vibrant environment ensuring thousands of guests receive the warmest of welcomes. As Receptionist, you are a vital part of our guests’ journey, you will likely be the first and last point of contact they have in our hotel.

Your day to day;

• Greeting everyone of our guests with a welcoming smile
• Efficiently helping guests whilst the checking in and out
• Providing the highest level of hospitality
• Upselling of rooms and other facilities
• Informing the guests of the hotel’s facilities, offering advice and assistance when necessary

Who are we looking for?

As Receptionist, you will be the first person to greet our guests so will be the key to providing that fantastic first impression. You will need a warm demeanor and be able to give the warmest of welcomes no matter what is going on around you.

To excel in this position, you will need to be calm under pressure reacting effortlessly to unexpected circumstances, always taking them in your stride.

If you are passionate about providing a great guest experience, are a strong communicator and provide service with a smile then this could be the role for you.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Generous employee discounts
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment