Reception Team Member

NOVOTEL; Leeds; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading hospitality company in Leeds is seeking a Reception Team Member to create memorable experiences for guests. You will greet and check in customers, respond to their requests, and promote the hotel's facilities. Ideal candidates have at least 1 year of experience in a customer-facing role and possess a service-focused personality. This position offers benefits such as an employee discount card and opportunities for personal development within the company.

Benefits

Employee benefit card offering discounted rates

Learning programs

Opportunities for career development

Qualifications

• Minimum of 1 year experience in a customer-facing role.
• Service-focused personality is essential.
• Fluency in English.

Responsibilities

• Greet and check-in guests, respond to requests, and settle accounts.
• Provide personalized experiences and promote hotel facilities.
• Upsell opportunities to enhance guest stays.

Skills

Customer service

Attention to detail

Communication

Job description

Job Description

Reception Team Member

First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up‑selling

Qualifications

• 1 year experience in a customer facing role
• Service focused personality is essential

Additional Information

• Prior experience working with Opera or a related system is desired but not essential
• Fluency in English

Your team and working environment

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.